Learning Experience & Governance SGM

Role Overview

Learning Experience & Governance SGM at Abdul Latif Jameel. This role is based within HITCL (the company's learning entity) and reports to senior leadership overseeing organizational capability development across the MENAT region.

Company Overview

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). The company began 75 years ago as a small trading business and Toyota distributorship in Jeddah, Saudi Arabia, and has since established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and diversified into sectors that contribute to the infrastructure of life in the MENAT region. The company represents some of the world's leading brands and has built long-lasting, mutually beneficial relationships with global partners.

Role Purpose

To design, lead, and continuously enhance end-to-end learner experiences, academic quality, governance frameworks, and digital learning ecosystems across HITCL, ensuring high learner satisfaction, innovative learning solutions, consistent learning standards, effective digital enablement, data-driven improvement, and operational excellence.

Key Responsibilities

Learning Experience, Innovation & Delivery Excellence

• Design and continuously enhance engaging, modern, and high-quality end-to-end learner experiences across all HITCL programs by integrating learner journey design, innovative learning approaches, and effective delivery coordination.
• Design and continuously improve end-to-end learner journeys.
• Establish learner experience standards.
• Ensure effective planning, coordination, and operational readiness for all learning delivery.
• Pilot and scale innovative learning approaches.
• Benchmark leading learning organizations.

Digital Learning & Learning Technology

• Lead the development, adoption, and continuous enhancement of HITCL's digital learning ecosystem and emerging learning technologies.
• Govern LMS/LXP system.
• Improve digital platforms.
• Lead AI-enabled learning adoption.

Learning Design & Academic Excellence

• Own HITCL learning design, academic quality, governance, assessment, and certification frameworks to ensure consistent and high-quality learning experiences.
• Define instructional design standards.
• Define academic standards.
• Govern program approvals.
• Govern reliable execution of training operations with Schools and Campus Services.

Learning Analytics & Continuous Improvement

• Govern learning analytics, performance measurement, and insight-driven continuous improvement across HITCL.
• Design and govern HITCL learning KPIs, dashboards, and analytics frameworks.
• Oversee learning quality audits and review findings to drive improvement actions.
• Govern corrective actions.

Governance & Compliance

• Govern annual learning calendar planning, publication, and monitoring.
• Chair governance meetings.
• Monitor compliance.
• Provide strategic direction to Content Development.

Organizational Capability & Team Leadership

• Build and lead a high-performing learning enablement organization by developing team capabilities, fostering collaboration, promoting innovation, and continuous learning.
• Ensure the function has the talent, culture, and organizational readiness required to deliver HITCL's strategic objectives.
• Lead and develop the function.
• Build future capability.

Qualifications & Experience

• Bachelor's degree in Education, Technology, Business, or a related discipline. Master's degree in the same disciplines is preferred.
• 12–15 years of progressive experience in learning and development, corporate learning, learning experience, digital learning, academic quality, or related capability development environments.
• Leadership experience in a learning function.

Skills & Competencies

Learning Sciences

• Deep understanding of how adults learn, including cognitive principles, skill acquisition, and behavior change, to ensure all academic standards and learning frameworks are grounded in effective learning science.

Learning Experience Design

• Ability to design and continuously enhance integrated learner experiences by combining learning science, instructional design, digital technologies, assessment, learner engagement, and operational touchpoints into a cohesive, effective, and engaging learning journey.

Learning Evaluation & Analytics

• Ability to define, measure, and govern learning evaluation frameworks to measure effectiveness and ensure continuous improvement.

Compliance & Accreditation

• Ability to ensure adherence to regulatory standards and manage accreditation processes.

Learning Innovation & Emerging Technologies

• Ability to identify, evaluate, and adopt innovative learning methodologies and emerging technologies, including AI-enabled learning solutions, to continuously enhance learner engagement, capability development, and organizational performance.

Core Competencies

• Ensures Accountability (Middle Management level).
• Focuses on the Customer (Middle Management level).
• Fosters Collaboration (Middle Management level).
• Learns Through Reflection (Middle Management level).
• Plans & Aligns (Middle Management level).

Additional Information

Languages

• Fluency in English is mandatory.
• Arabic proficiency is preferred and considered an advantage.
• Professional proficiency in English and Arabic.

Certifications

• Certification in learning design, quality assurance, or assessment is an advantage.

Supervision & Authority

• Broad supervision over operational activities.
• High authority over functional operations within approved governance frameworks.

Performance Indicators

• Learner NPS.
• Learner CSAT.
• Learner engagement.
• On-time training delivery.
• Stakeholder satisfaction with coordination.
• Consistency of learner experience.
• LMS/LXP availability.
• Platform adoption.
• Digital engagement.
• User satisfaction.
• Learning Quality Index.
• Governance compliance.
• Instructional design compliance.
• Audit results.
• Program approval turnaround.
• Certification integrity.
• Team engagement.
• Team capability.
• Succession readiness.
• Delivery commitments.

Why Work for Abdul Latif Jameel

• Truly international footprint with more than 75 years of commercial success.
• Leading employer across the MENAT region with exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.
• Core values of Respect, Innovation, a Pioneering Spirit, and Empowerment guide how the organization works with business partners, communities, and colleagues.
• Culture where ideas blossom, people thrive, and successes flourish.