وصف الوظيفة
Role Overview
Learning & Development Manager at Hilton. This role supports the Hotels team in developing, delivering, and managing training initiatives that align with corporate goals and industry standards while fostering a positive work environment.
Company Overview
Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates a suite of world-class brands and is recognized repeatedly on the World's Best Workplaces list by Great Place to Work and Fortune. Hilton is committed to providing the best stay for every guest and building an exceptional workplace for team members.
Role Purpose
As a Learning & Development Manager, you design and deliver training programs for hotel team members while monitoring performance trends, identifying opportunities for continuous improvement, and developing team members through coaching and support. Your work directly contributes to creating memorable experiences that enhance the guest stay.
Key Responsibilities
Training Program Development
- Design, plan, and deliver hotel training programs in alignment with corporate goals and industry standards.
- Develop training content inclusive of harassment-free workplace, diversity, new team member orientation, leadership, and service topics.
Performance Management
- Conduct meetings with department managers, trainers, and team members to review performance trends.
- Develop action plans based on performance data and recognize achievements.
Continuous Improvement
- Assess existing training initiatives to identify opportunities for enhancement.
- Recommend solutions to address specific department needs.
Training Administration
- Track, maintain, and audit individual team member training records using designated systems and tools.
- Manage and monitor department-specific training programs such as alcohol awareness, food safety, and job skills checklists.
- Oversee educational assistance programs.
Team Leadership & Development
- Supervise and support team members in the learning and development function.
- Monitor individual performance and provide coaching.
- Foster a positive and productive work environment.
Skills & Competencies
- Training program design and delivery.
- Performance management and coaching.
- Knowledge of hospitality industry standards and practices.
- Proficiency with training record management systems and tools.
- Leadership and team development capabilities.
Additional Information
Hilton's core values guide success in this role: a passion for spreading the light and warmth of hospitality, acting with integrity, inspiring others through leadership, believing that teamwork drives the best outcomes, demonstrating ownership and accountability, and maintaining focus on the present moment with urgency and discipline.