Lead Product Services Engineer - Gas Turbine Accessories Systems

Role Overview

Lead Product Services Engineer – Gas Turbine Accessories Systems at GE Vernova, providing direct technical support to global Gas Power customers across three primary workstreams.

Role Purpose

Own technical resolution of gas turbine accessories issues at power plants with urgency, identify trending problems to protect customer fleets, drive root cause analyses, and collaborate across engineering, manufacturing, and field teams to deliver timely solutions.

Key Responsibilities

Technical Support & Issue Resolution

• Own technical resolution of issues involving gas turbine accessories including inlet, exhaust, Gas & Liquid Fuel, Oil, Water injection, Cooling water, Enclosures, Piping & Flex hoses, Valves & Actuators, Purge air systems, and instrumentations at power plants with a sense of urgency.

Fleet Protection & Communication

• Identify trending issues and provide countermeasures to protect customer fleets.
• Communicate findings to relevant audiences through Technical Information Letters (TILs), PSxBs, ETCs, OnTheGo alerts, and other channels.

Root Cause Analysis

• Drive complex Root Cause Analyses (RCAs) through root cause identification and corrective action development.
• Communicate RCA findings both internally to field teams and GE Vernova leadership and externally to end customers.

Cross-Functional Collaboration

• Work collaboratively with design engineering, Manufacturing, Sourcing, Vendors, quality, and Field Services teams to provide sound technical resolution in a timely manner.

Stakeholder Representation

• Represent the organization in user conferences, customer clarification meetings, and other industry communications.

Continuous Improvement

• Exhibit GE Vernova Leadership Behaviours of acting with humility, leading with transparency, and delivering with focus.
• Embrace LEAN principles and continuously challenge and improve internal processes and simplification into day-to-day activities.
• Use AI and digital platforms to streamline work, boost productivity, and enhance quality.

Qualifications & Experience

• Bachelor's degree and/or Master's degree in engineering from accredited university.
• Minimum 7 years of direct commissioning, maintenance, engineering, or relevant functional experience with GE Vernova Gas turbine and mechanical Accessories/Auxiliaries systems.
• Strong oral and written communication in English language.

Skills & Competencies

• Proven experience with GE Vernova F/HA Gas turbines.
• Strong working knowledge of various GE Vernova Heavy Duty Gas turbine operational philosophy.
• Self-starter and resourceful problem-solver able to navigate GE Vernova resource databases and organizations to deliver solutions with urgency.
• Ability to engage with specific technical problems and apply engineering problem-solving methods to resolve issues under pressure.
• Ability to communicate effectively at all levels including field engineers, site engineers, plant managers, and GE Vernova leadership.
• Ability to rapidly change directions for multiple concurrent projects based on emergent business priorities.
• Humble, open, collaborative, and continuously learning mindset.
• Strong oral and written communication in Arabic language (desired).

Additional Information

• Travel required: approximately 10–15% within and outside the region.
• Relocation Assistance Provided: No.