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Role Overview
Lead Customer Success Engineer at Veeam Software. The role is based on a long-term account assignment model and operates across Veeam's global presence, with headquarters in Seattle and offices in more than 30 countries.
Company Overview
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Veeam protects over 550,000 customers worldwide.
Role Purpose
As a Lead Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform. You will lead onboarding, adoption, and optimization; proactively identify churn risk and upsell opportunities; and apply deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value.
Key Responsibilities
Onboarding and Enablement
- Setup customer accounts and facilitate onboarding with all stakeholders.
- Orient stakeholders to administration portals.
- Walk customers through support channels and introduce available resources.
Assessment and Strategy
- Conduct technical assessments across DSPM, Privacy, Data Security, and AI Governance offerings.
- Recommend solutions and architectures tailored to customer environments.
- Analyze platform usage and customer environments to identify expansion opportunities.
- Conduct success planning and strategy sessions aligned with business outcomes and product adoption.
Health Checks and Reviews
- Perform technical health checks assessing data security, privacy, and AI governance posture.
- Deliver quarterly value and adoption reviews.
Risk Management and Renewal
- Monitor signals to detect churn risk early.
- Define mitigation plans and partner on renewal strategy with actionable technical insights.
- Build business cases that define value realization.
- Articulate expansion opportunities and schedule checkpoint reviews with stakeholders.
Stakeholder Engagement
- Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates.
- Support executive discussions and roadmap alignment.
- Demonstrate executive stakeholder engagement skills with the ability to synthesize technical, business, and risk signals into clear recommendations.
Account and Adoption Leadership
- Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value.
- Own the technical success plan and adoption roadmap.
- Influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership.
- Collaborate on adoption and expansion initiatives to drive customer success.
Qualifications & Experience
- 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software such as Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, or Customer Success Engineer.
- Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
- Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes.
- Familiarity with DSPM, Privacy, or AI Governance platforms is a plus.
- Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications.
- Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
Skills & Competencies
- Excellent communication and cross-functional collaboration skills.
- Strong stakeholder management and executive engagement capabilities.
- Fluency in English and Arabic.
Additional Information
- 24 days of paid time off for the first 2 years, increasing to 30 days after 2 years of service, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.
- Private medical insurance for employees, spouses, and dependents.
- Life and Disability insurance with AD&D coverage equal to 3x annual salary.
- Free Employee Assistance Program with up to 12 therapy sessions, plus legal and financial advice.
- Housing allowance to help cover rental costs.
- Education allowance for up to three dependent children.
- Annual flight allowance for employees and their families.
- Opportunities to learn and grow through on-demand libraries including LinkedIn Learning and O'Reilly, mentoring, workshops, and learning events such as the annual Global Day of Learning.