Laundry Attendant at Waldorf Astoria Dubai International Financial Centre

Role Overview

Laundry Attendant at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury hotel operated by Hilton, located in Dubai.

Company Overview

Waldorf Astoria Hotels & Resorts provides guests with an exceptional environment and personalized attention through True Waldorf Service, creating singular experiences. The hotel operates to Forbes Five-Star service standards.

Role Purpose

Deliver exceptional garment care services that support overall guest satisfaction and the efficient operation of the laundry by providing high-quality pressing, sewing, and fabric care services, while maintaining the highest standards of cleanliness, presentation, and timeliness in line with Waldorf Astoria Brand Standards.

Key Responsibilities

Laundry Operations

• Support the laundry function as required to ensure smooth and efficient operations.
• Complete wash cycles, including sorting, processing, folding, and correct storage of linen.
• Maintain and organize the linen room and uniform store, ensuring adequate stock levels are always available.
• Ensure soiled and damaged linen is correctly handled, stored in soiled bags, and disposed of appropriately.

Guest Services

• Provide pressing, sewing, laundry, and other garment care services to guests.
• Manage guest requests in line with brand standards and one-call delivery expectations.
• Greet and assist guests in a warm, friendly, and professional manner in all areas of the hotel.

Safety, Compliance & Maintenance

• Use and store laundry chemicals safely and in accordance with hotel standards.
• Report any maintenance issues, hazards, or safety concerns promptly.
• Comply with all hotel security procedures, fire regulations, and health and safety legislation.
• Maintain high standards of cleanliness, presentation, and service in line with Waldorf Astoria brand standards.

Qualifications & Experience

• Previous experience as a Laundry Attendant in a luxury hotel.
• Previous experience in a luxury hospitality environment (advantageous).
• Knowledge of Forbes Five-Star service standards (advantageous).

Skills & Competencies

• Excellent verbal communication and interpersonal skills.
• Strong attention to detail.
• Proactive and solution-oriented approach.
• Commitment to delivering exceptional guest service.
• High standards of cleanliness and presentation.
• Ability to work efficiently in a fast-paced environment.
• Positive attitude and collaborative, team-oriented approach.