Landside Operations Agent

Role Overview

Landside Operations Agent at Maersk. The role is based at a port or logistics facility where container transportation operations are managed.

Role Purpose

To plan, coordinate, and dispatch daily transportation activities, ensuring containers are moved safely, efficiently, and on time while meeting customer and operational requirements.

Key Responsibilities

Planning & Scheduling

• Plan daily transport movements and allocate trucks based on operational priorities.
• Manage appointments and follow up to avoid delays or missed slots.

Coordination & Operations

• Coordinate pickups, deliveries, port, depot, and warehouse activities.
• Monitor truck movements and ensure timely execution of transport orders.
• Communicate with transport vendors, drivers, terminals, depots, and internal teams.

System Management & Reporting

• Ensure accurate updates in transportation and operational systems.
• Track daily performance and support achievement of operational KPIs.

Issue Resolution & Compliance

• Resolve operational issues and escalate critical exceptions when required.
• Ensure compliance with company policies, safety requirements, and operational procedures.

Continuous Improvement

• Identify opportunities to improve efficiency, productivity, and service quality.

Qualifications & Experience

• Solid experience in transportation, logistics, dispatching, or landside operations.
• Good knowledge of port and container transportation operations.

Skills & Competencies

• Planning and scheduling
• Problem solving
• Communication and stakeholder management
• Time management
• Attention to detail
• Analytical thinking
• Teamwork and collaboration
• Proficiency in Microsoft Excel
• Proficiency in transportation management systems

Additional Information

Maersk is committed to a diverse and inclusive workplace and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. Maersk will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Accommodation requests during the application and hiring process can be made by emailing accommodationrequests@maersk.com.