Lab Assistant - Computer Information Science

Role Overview

Lab Assistant - Computer Information Science at Higher Colleges of Technology (HCT), supporting faculty and students within Computer Information Science program areas.

Role Purpose

The Lab Assistant maintains the college's CIS laboratories and workshops by installing, demonstrating, maintaining and troubleshooting equipment and facilities. The role involves setting up labs in preparation for experiments and practical activities, working closely with faculty and students in the laboratory environment.

Key Responsibilities

Laboratory Operations & Setup

• Set up the lab in preparation for experiments and practical activities.
• Receive, install and maintain lab equipment and supplies.
• Maintain systems and procedures to track borrowed equipment and tools.

Technical Support & Maintenance

• Provide timely technical support to faculty, staff and students.
• Maintain a schedule of preventative maintenance for all equipment.
• Keep adequate manuals and maintenance logs for equipment and parts.
• Demonstrate the use of equipment within the lab.
• Provide assistance to CIS Faculty during workshop and laboratory sessions.

Safety & Compliance

• Observe and reinforce safety and housekeeping procedures and protocol within the lab.

Vendor & Equipment Management

• Interact regularly with suppliers regarding the purchases of new equipment.
• Recommend solutions to continuously improve lab operations.

Organizational & Professional Development

• Contribute to the development of HCT by observing and implementing college and system-wide policies and procedures.
• Participate in extra-curricular activities and community events.
• Develop an awareness of and respect for the customs and cultures of HCT students and employees.
• Travel to other HCT colleges to attend meetings, workshops and conferences as required.
• Perform other related duties as assigned by the Supervisor.

Qualifications & Experience

• Bachelor Degree in Computer Science, Information Technology, Engineering or other relevant discipline with at least 3 years of relevant experience.
• Master's Degree in a relevant discipline preferred.
• Current industry certifications such as Microsoft, Cisco, Security/Networking, Server, and/or Hardware certifications preferred.
• Practical experience with PC and OS support troubleshooting and implementation.
• Experience with networking and Internet technologies, including wireless networks and WLAN security.

Skills & Competencies

• Strong troubleshooting and problem-solving skills.
• Ability to understand the queries of customers and direct them to the appropriate resource.
• Computer literacy and ability to integrate technology in the workplace.
• Strong verbal and written communication skills.
• Demonstrated competency to interact with people at all levels of the organization.
• Good customer service and organizational skills.
• Ability to work effectively as part of a team in a multi-cultural environment.
• Ability to cope with pressure in a positive manner while working to deadlines within a busy and demanding environment.
• Demonstrated willingness to engage in professional development activities to improve current skills and acquire new skills.
• Ability to adapt to the evolving needs of the organization.