وصف الوظيفة
Role Overview
L2 Operation & Support Engineer with Thales in Khobar, Saudi Arabia. In this role, you will apply software engineering skills to build, maintain, support, and optimize mission-critical, cloud-native systems and applications for the CDI/MCS products On-Demand Connectivity (ODC) and eUICC IoT Manager (eIM).
Company Overview
Thales is a global leader in identity management and data protection solutions. For over 50 years, Thales has been a trusted partner of the Kingdom of Saudi Arabia, providing advanced solutions in Defence, Public Security, Civil Aviation, Space, Enterprise, and Cybersecurity across four sites throughout the country. Thales employs 80,000 people in 68 countries. To reinforce its commitment to localising defence activities in the Kingdom, Thales established SAMI Thales Electronic Systems (STES), a Joint Venture with Saudi Arabian Military Industries (SAMI), operating under Saudi Vision 2030 directives.
Role Purpose
You will play a pivotal role in ensuring ODC and eIM solutions are reliable, scalable, and performant by designing and maintaining robust infrastructure, managing cloud operations, supporting production systems with a "you build it, you run it" mindset, and acting as a technical bridge between development, validation, and customers.
Key Responsibilities
Infrastructure & Automation
- Design, develop, and automate infrastructure using Infrastructure-as-Code (IaC) principles.
- Maintain robust CI/CD pipelines using GitLab.
Cloud Operations
- Install, configure, and manage Kubernetes-based solutions on Google Cloud Platform (GCP).
System Reliability
- Take ownership of production systems with a "you build it, you run it" mindset.
- Manage real-time system monitoring, observability, and incident response to meet strict SLA commitments.
Integration & Support
- Act as a technical bridge between development, validation, and customers.
- Work 24/7 onsite shifts to provide operational support.
- Participate in high-impact Change Advisory Board (CAB) reviews.
Documentation & Process Improvement
- Prepare technical documentation, customer acceptance plans, and operational readiness reviews.
- Drive continuous process improvement.
- Contribute to team growth through knowledge sharing and technical training.
Qualifications & Experience
- Education: Degree in Computer Science or a related discipline.
- Experience: 4+ years in systems administration, solutions delivery, or integration engineering.
- Experience with support and operations of highly critical production systems.
- Understanding of ITSM processes (incident, Change, Problem, SLAs) required.
- Advanced Linux experience, minimum 3 years.
- Telecom Domain (Preferred): Experience with eSIM technologies (e.g., SGP22/32) and telecommunications infrastructure.
Skills & Competencies
Cloud & Orchestration
- Advanced experience in public cloud, preferably GCP.
- Kubernetes and container orchestration.
- GitLab, CI/CD, Vaults.
Automation & Scripting
- Autonomous in Bash, Python, or Perl.
- Experience with Terraform and Helm.
Networking & Protocols
- Strong understanding of networking (IPv4, Subnetting, TCP/IP, packet routing).
- Deep knowledge of HTTP(S), SOAP, and REST APIs.
- Strong proficiency in Apache, SSL/TLS/mTLS.
Databases
- Hands-on experience in Cassandra and MySQL.
Development
- Java background is highly preferred.
Behavioral Competencies
- Customer-oriented, self-starter, analytical, and excellent team player.
- Strong communicator capable of managing conflicts in a fast-paced environment.
- Quick learner, flexible with hours, ready to participate onsite in 24/7 team support.
Additional Information
- Work pattern: 24/7 onsite shifts required.
- Thales mobility policy enables thousands of employees each year to develop careers at home and abroad in existing areas of expertise or new fields.