KYC Operations Senior Analyst (UAE Nationals Only)

Role Overview

KYC Operations Senior Analyst at Citi, based in the UAE. This is an intermediate-level position responsible for Anti-Money Laundering (AML) transaction monitoring and Know Your Client (KYC) program oversight. UAE Nationals only.

Role Purpose

Deliver quality oversight and independent governance of KYC client profile reviews, transaction monitoring activities, and AML compliance processes. Ensure all customer information, supporting documentation, and KYC records comply with applicable local regulations, Citi policies, and KYC standards while driving sustainable corrective actions and operational effectiveness.

Key Responsibilities

Quality Assurance & Compliance

• Review and approve client profile reviews completed by Makers, ensuring all customer information, supporting documentation, and KYC records comply with applicable local regulations, Citi policies, and KYC standards before case closure.
• Perform quality oversight of transaction monitoring activities and review MIS outputs for accuracy and completeness.
• Conduct independent post-execution quality reviews, data profiling assessments, remediation validations, and control effectiveness reviews to identify risks, ensure compliance, and drive sustainable corrective actions.
• Identify quality, control, and process gaps through ongoing reviews and provide recommendations to enhance productivity, strengthen controls, and improve operational effectiveness.

Governance & Risk Management

• Contribute to quality governance discussions to drive consistent application of standards.
• Exercise independent judgment when reviewing complex cases, ensuring risks are appropriately assessed, documented, and escalated in accordance with Citi policies and regulatory requirements.
• Ensure adherence to Citi's risk and control framework by appropriately escalating issues, validating corrective actions, maintaining strong compliance standards, and promoting accountability across the team.
• Validate and challenge the implementation of technology enhancements, policy updates, and regulatory changes by reviewing gap analyses, impact assessments, and stakeholder communications to ensure effective execution.

Operations & Process Management

• Review and provide oversight on process automation initiatives and the implementation of new or revised policies, procedures, and controls, ensuring adherence to governance requirements and operational readiness.
• Review capacity planning metrics, time-and-motion study outputs, and resource utilization analyses to ensure appropriate workload management and operational efficiency.
• Review and approve procedural documentation and updates, ensuring alignment with current regulatory requirements, Citi policies, and operational best practices.

Reporting & Stakeholder Management

• Validate and approve daily operational MIS and monthly management reports, ensuring accuracy, completeness, data integrity, and timely delivery to stakeholders.
• Act as a Subject Matter Expert (SME) and provide guidance, coaching, and constructive feedback to Makers and stakeholders on KYC requirements, quality expectations, and regulatory obligations.

Qualifications & Experience

• Bachelor's degree or university degree.
• Relevant work experience and understanding of global and local AML KYC regulations, associated risks of non-compliance, and changing dynamics.
• Knowledge of KYC processes throughout the client life cycle.
• Understanding of the inter-dependencies of roles within KYC processes and requirements for KYC Record successful completion across relevant client types.
• Experience with regulatory compliance, AML transaction and risk monitoring tools, and solving AML related issues.
• Business experience in the Consumer and Commercial Banking industry and experience within a medium or large financial organization, including knowledge of banking products and different types of transactions and client-facing procedures.
• Relevant experience with similar responsibilities in a high volume, fast-paced environment and industry systems and platforms.
• Basic project participation experience.
• AML-KYC related certification would be an advantage.

Skills & Competencies

• Proficient Microsoft Office user, including Excel and PowerPoint, with ability to perform moderately complex queries.
• Strong written and oral communication skills with ability to interact and facilitate across diverse audiences, including Senior Management.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving skills.
• Strong multitasking skills and attention to detail.
• Excellent time management skills.
• Ability to support and obtain buy-in from others and lead by example of high performance.
• Experience with contributing to a collaborative environment through knowledge sharing and mutual respect.

Additional Information

• Full-time position.
• Job Family Group: Operations - Services.
• Job Family: Business KYC.
• Most Relevant Skills: Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.