وصف الوظيفة
Role Overview
KYC Operations Analyst (UAE Nationals Only) at Citi in Dubai. This is an intermediate-level position responsible for Anti-Money Laundering (AML) transaction monitoring and Know Your Client (KYC) program delivery.
Role Purpose
Support Citi's Consumer Business AML KYC function by conducting client profile reviews, performing transaction monitoring activities, ensuring regulatory compliance, and contributing to process improvements and operational excellence in a high-volume, fast-paced environment.
Key Responsibilities
Client Profile & KYC Management
- Conduct client profile reviews for customer accounts, ensuring all information and supporting documentation comply with applicable local regulations, Citi policies, and KYC standards.
- Update KYC records and client profiles within required timelines and prior to due dates.
- Ensure adherence to quality thresholds for all reviews completed.
Transaction Monitoring & Reporting
- Perform activities related to transaction monitoring, including preparation and analysis of Management Information System (MIS) reports.
- Prepare, validate, and publish daily operational MIS and monthly management reports, ensuring accuracy, timeliness, and meaningful insights for stakeholders.
- Actively participate in quality review discussions and governance forums.
Policy, Compliance & Risk Management
- Ensure adherence to Citi's risk and control framework by escalating issues appropriately, maintaining high standards of compliance, and supporting a strong culture of accountability and operational excellence.
- Review, draft, and maintain operational procedures to ensure alignment with current policies, regulatory requirements, and best practices.
Process Enhancement & Implementation
- Support the implementation of technology enhancements, policy updates, and regulatory changes by conducting gap analyses, assessing impacts, and communicating requirements to relevant stakeholders.
- Contribute to process automation initiatives and support the timely implementation of new and revised policies, procedures, and operational controls.
- Support continuous improvement initiatives by identifying process gaps, recommending enhancements, and collaborating with stakeholders to improve productivity, quality, and control effectiveness.
Workforce Planning & Operational Efficiency
- Maintain and update capacity plans, perform time-and-motion studies, and analyze resource utilization to support workforce planning and operational efficiency initiatives.
Qualifications & Experience
- Bachelor's degree or university degree required.
- AML-KYC related certification is an advantage.
- Business experience in the Consumer and Commercial Banking industry and experience within a medium or large financial organization, including knowledge of banking products and different types of transactions and client-facing procedures.
- Relevant work experience and understanding of global and local AML KYC regulations, associated risks of non-compliance and changing dynamics, and knowledge of KYC processes throughout the client life cycle.
- Understanding of the inter-dependencies of roles within KYC process and requirements for KYC record successful completion across relevant client types.
- Experience with regulatory compliance, AML transaction and risk monitoring tools, and solving AML-related issues.
- Relevant experience with similar responsibilities in a high-volume, fast-paced environment and industry systems and platforms.
- Basic project participation experience.
Skills & Competencies
- Strong written and oral communication skills; ability to interact and facilitate across diverse audiences, including Senior Management.
- Excellent communication and presentation skills.
- Strong analytical and problem-solving skills.
- Proficient Microsoft Office user (Excel, PowerPoint) and ability to perform moderately complex queries.
- Strong multitasking skills and attention to detail.
- Excellent time management skills.
- Ability to support and obtain buy-in from others and lead by example of high performance.
- Experience contributing to a collaborative environment through knowledge sharing and mutual respect.
Additional Information
- Full-time position.
- Job Family Group: Operations - Services.
- Job Family: Business KYC.
- Citi is an equal opportunity employer and provides reasonable accommodations to qualified candidates with disabilities.
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