KYC Operations Analyst 1, Citi Commercial Bank (UAE Nationals Only)

Role Overview

KYC Operations Analyst 1 at Citi Commercial Bank, based in the UAE. This role is open to UAE Nationals only.

Company Overview

The KYC Operation is an AML/KYC support and control function within Citi Commercial Bank, responsible for due diligence, approval of KYC Records, and associated documentation in partnership with Relationship Management and Compliance teams.

Role Purpose

Conduct research and due diligence on company information from internal and external sources to create, validate, and maintain KYC Records in compliance with regulatory requirements. The Business Services Unit (BSU) owns the end-to-end KYC process from creation and renewal through to final approval of KYC Records and supporting local country appendices.

Key Responsibilities

KYC Record Creation and Maintenance

• Create KYC Records in the KYC system sourcing information from internal and external sources by agreed deadlines.
• Validate information within the KYC Record and CIP document to ensure completeness and accuracy of Company/Entity Formation documents, Ownership, Management, and other required details.
• Complete KYC Records incorporating local regulatory requirements and Global BSU Standards and policies.
• Take responsibility for KYC Record and associated documentation completion from initiation to approval.
• Maintain BSU tools current and demonstrate work carried out.
• Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status, and commentary reflect an accurate representation of status at all times.

Research and Information Gathering

• Review information from internal and external sources for company news including Firm website, Regulatory websites, Company website, Dun & Bradstreet, and Google.
• Conduct research for company information from both internal and external sources, documenting specifics required to satisfy regulations.

Stakeholder Coordination

• Proactively interact with Relationship Management teams and Compliance to update systems with information until final approval of KYC Record.
• Highlight any discrepancies to Senior Case Managers, Control Team, and Section Managers.
• Escalate any negative news and high-risk cases to RM/PAM/AML Compliance department.

Performance and Workflow Management

• Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes.
• Update workflow database regularly throughout the day.
• Report workflow progress to supervisor.
• Lead remediation activity if required.

Reporting and Metrics

• Manage upward communication including Huddle updates, escalations, issues, and concerns.
• Track and report time logs for Case Managers and Case Researchers on a daily basis.
• Monitor operational metrics required for management-level reporting.
• Ensure accurate time tracking in the PTS system.

Team Support and Development

• Act as Subject Matter Expert within the team and support new joiners.
• Manage makers team in absence of Team Lead.
• Assist in departmental projects as required.

Qualifications & Experience

• University degree, preferably in Business, Finance, Math, Economics, Engineering, Optimization, or Law.
• One to two years' experience in banking, finance, or law.
• Experience in control, risk, or Compliance functions (AML/KYC) is an advantage.
• Knowledge of European Union regulatory KYC/AML requirements.
• Knowledge and experience of technologies and processes used in Citi is an advantage.
• ACAMS certification is an advantage.

Skills & Competencies

• Strong negotiation skills.
• Proficient use of Microsoft Applications including Word, Excel, Access, and PowerPoint.
• Excellent written and verbal communication skills.
• Proficient use of Citi KYC applications is an advantage.
• Strong research skills.
• Accuracy and strong attention to detail.
• Ability to multitask and prioritize.
• Ability to work well under pressure and tight timeframes.
• Management Information Systems and metrics and efficiency analysis skills.
• Proactive, flexible, with good organizational skills and strong team player mentality.
• Ability to work in a dynamic environment.
• Customer services oriented.
• Ability to develop strong professional relationships.
• Business acumen and credible challenge capability.
• Risk identification, assessment, and remediation competency.
• Policy and procedure expertise.
• Referral and escalation judgment.
• Analytical thinking.
• Other languages such as French, German, or Arabic are an advantage.

Additional Information

• Employment Type: Full time.
• Business Flexible enough to work according to Business timings.
• Job Family Group: Operations – Services.
• Job Family: Business KYC.