وصف الوظيفة
Role Overview
KYC Operations Team Supervisor at Citi, located in the UAE. This position is open to UAE Nationals only.
Role Purpose
Develop and manage a dedicated internal KYC (Know Your Client) program at Citi by conducting Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team.
Key Responsibilities
Governance & Control
- Oversee situations that create risk and legal liabilities for Citi.
- Drive adherence to regulatory, compliance, and operational risk requirements while supporting the team's service delivery and productivity objectives.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
- Manage risk and control across Information Security, Continuation of Business and Records Management.
Customer & Account Management
- Review customer account profiles and conduct periodic KYC reviews, ensuring all customer information and supporting documentation are complete, accurate, and compliant with applicable local regulations and Citi standards.
- Coordinate closely with Makers and Checkers to ensure checklist requirements are fulfilled and comprehensive reviews are conducted, facilitating timely and accurate completion of KYC renewals and remediation activities.
- Provide ongoing support and guidance to Business Managers and Product Partners by addressing KYC-related queries, escalations, and documentation requirements.
Quality Assurance & Performance
- Maintain high-quality review standards and ensure team performance consistently exceeds established quality assurance thresholds and pass-rate expectations.
Risk Analysis & Reporting
- Conduct analysis of risk and associated controls to identify root cause and collaborate with peers and management to report findings with solutions to mitigate risk or control issues.
- Partner with peers and management on developing and executing business plans within area of responsibility.
- Complete monthly, quarterly, and other periodic risk and control reporting to be used for various forums.
- Interface with Internal Audit (IA) and external audit to provide input on situations that create risk and legal liabilities for Citi.
Compliance & Guidelines
- Partner with peers and management on developing compliance guidelines.
- Drive compliance with applicable laws, rules and regulations, adhere to Policy, and apply sound ethical judgment regarding personal behavior, conduct and business practices.
- Escalate, manage and report control issues with transparency.
Process Improvement & Stakeholder Management
- Identify process improvement opportunities and collaborate with stakeholders to enhance KYC efficiency, quality, and client experience outcomes.
- Interface with internal and external teams to provide guidance and subject matter expertise as needed.
- Act as subject matter expert (SME) to senior stakeholders and other team members.
Autonomy & Judgment
- Operate with a limited level of direct supervision.
- Exercise independence of judgment and autonomy.
Qualifications & Experience
- 2–5 years of relevant experience.
- Bachelor's degree or University degree or equivalent experience.
- Proven ability to make effective and timely decisions.
- Consistently able to anticipate and respond to customer and business needs.
- Demonstrated ability to build and cultivate partnerships across business regions.
Skills & Competencies
- Business Acumen.
- Credible Challenge.
- Laws and Regulations.
- Management Reporting.
- Policy and Procedure.
- Program Management.
- Referral and Escalation.
- Risk Controls and Monitors.
- Risk Identification and Assessment.
- Risk Remediation.
Additional Information
- Job Family Group: Operations – Services.
- Job Family: Business KYC.
- Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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