وصف الوظيفة
Role Overview
Kundenberater/-in (m/w/d) – Vollzeit at NWM Consulting FMR LLC, based in Dubai.
Role Purpose
Ensure professional and comprehensive care of coaching clients from initial onboarding through successful completion. Serve as the central point of contact for clients, maintaining clear processes, reliable documentation, and seamless communication throughout the customer lifecycle.
Key Responsibilities
Customer Onboarding & Administration
- Lead new customer onboarding by introducing clients step-by-step into company systems.
- Ensure all processes and prerequisites are adhered to during setup.
- Review whether all conditions are fulfilled and approve structured workflows.
- Maintain clean, documented processes and clear accountability.
Customer Support & Communication
- Deliver clear, professional, and solution-oriented responses to customer inquiries via phone and written communication.
- Serve as the reliable point of contact for customers.
- Ensure secure and consistent communication with all clients.
Group Facilitation & Delivery
- Facilitate group calls with clearly defined content and agendas.
- Ensure clean execution and thorough preparation of all live-calls.
Qualifications & Experience
- Decisive personality who values clear processes, efficiency, and accountability.
- Appreciation for structured working methods and reliable environments.
Skills & Competencies
- Professional communication in German and English (German speaking required).
- Ability to make decisions confidently.
- Reliable documentation and organizational skills.
- Customer service orientation with solution-focused mindset.
Additional Information
- Contract type: Full-time (Vollzeit).
- Work location: Dubai.
- Onboarding: Structured 2–4 week transition period with checklists, tools, and clear standards.
- Working conditions: Regulated working hours, modern air-conditioned office environment with focus on efficiency and concentration.
- Employment stability: Long-term perspective and stable workplace.
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