Kundenberater - Vollzeit (German Speaking)

Role Overview

Kundenberater - Vollzeit at NWM Consulting FMR LLC, based in Dubai. This is a full-time customer advisory role supporting coaching clients through their entire journey.

Role Purpose

Ensure professional end-to-end care for coaching clients from onboarding through successful completion. Manage customer communications, document processes reliably, and maintain seamless operational workflows through clear procedures and structured accountability.

Key Responsibilities

Customer Onboarding & Administration

• Guide new customers step-by-step through company systems and ensure all processes are followed.
• Review whether all prerequisites are met and authorize structured workflows.
• Manage customer approvals and administration.

Customer Advisory & Support

• Answer customer inquiries clearly, professionally, and solution-focused via phone and in writing.
• Serve as the reliable point of contact for customers and ensure secure communication.
• Provide customer consultation and support throughout their engagement.

Live Facilitation

• Accompany group calls with clearly defined content and ensure clean operations and preparation.

Qualifications & Experience

• Assertive, driven personality that values clear processes, efficiency, and accountability.
• Appreciation for structured work, confident decision-making, and a reliable environment.

Skills & Competencies

• Ability to work with clear specifications and document reliably.
• Professional communication skills via phone and written channels.
• Solution-oriented approach to customer inquiries.

Additional Information

• Structured onboarding: 2–4 weeks of systematic handover with checklists, tools, and clear standards.
• Regulated working hours with long-term perspective and employment stability.
• Modern work environment: quiet, air-conditioned office focused on efficiency and concentration.