وصف الوظيفة
Role Overview
Kids Club Attendant at Waldorf Astoria Ras Al Khaimah, Hilton. You will be responsible for overall care, hospitality and service given to younger guests (ages 4-12) and teenagers (ages 13-17) throughout their stay, creating unforgettable memories and assisting with Children's Club activities and babysitting services.
Company Overview
Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates an award-winning workplace culture recognized repeatedly on the World's Best Workplaces list by Great Place to Work and Fortune, with a suite of world-class brands and a company-wide commitment to providing the best stay for every guest.
Role Purpose
Spread the light and warmth of hospitality by delivering memorable experiences to young guests and their families. You will organize and host age-appropriate, entertaining and educational activities while providing safe care, personalized and intuitive service, and maintaining a fun-filled atmosphere at the Children's Club.
Key Responsibilities
Activities & Guest Engagement
- Organize and host age-appropriate, entertaining and educational activities for teenagers, young guests and their families according to Children's Club concept.
- Meet and greet arriving teenagers and young guests.
- Organize and accompany outdoor and indoor activities, children's sports, family activities and celebrations during holiday seasons.
- Intervene when conflict arises or when a child needs extra attention or assistance to enjoy activities.
- Assist in organizing children experiences with other departments.
- Ensure special focus on all children in the resort to provide them with a memorable holiday.
Safety & Supervision
- Offer teenagers and younger guests a safe and fun environment by maintaining constant awareness of the children's whereabouts.
- Exercise discretion and good judgment when interacting with teenagers and children.
- Communicate with parents in a tactful and courteous manner to generate a high level of comfort.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
Operations & Procedures
- Follow pre-opening, opening, closing and post-closing operational and cleaning procedures at the Children's Club.
- Follow Hotel Service Delivery Standards operating standards at any time.
- Handle Children's Club and Teens Club consumables and merchandising stock, managing available material.
- Seek to minimize costs through correct use and handling of hotel property and equipment.
- Request cleaning or maintenance when necessary.
- Assist in coordinating child amenities.
Guest Service & Complaint Resolution
- Provide babysitting services upon guest or General Manager request.
- Handle guests' complaints and ensure complete solution of any shortcomings, involving Supervisor and Duty Manager if necessary.
Teamwork & Development
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
- Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested.
- Contribute ideas and suggestions to enhance operational and environmental procedures in the Hotel.
- Attend and actively participate in training sessions.
- Take part in internal training courses and implement what has been learned in daily practice.
- Perform any other tasks as requested by guests, supervisor or management of the resort.
Qualifications & Experience
- Children Teacher or Nurse background, or experience in handling teenagers and younger children.
Additional Information
Hilton core values define success in this role: a passion for spreading the light and warmth of hospitality; acting with integrity and always doing the right thing; inspiring others through leadership; believing that teamwork drives the best outcomes; a sense of ownership and accountability; and a focus on the now, bringing urgency and discipline to every moment.