Kids Club Attendant

Role Overview

Kids Club Attendant at Marriott. This position serves as a key resource for recreation activities facilitated on the property.

Role Purpose

Provide guests with information about available recreation facilities, encourage participation in activities, maintain a fun and safe environment, and ensure the cleanliness and proper maintenance of recreational spaces and equipment.

Key Responsibilities

Guest Services & Engagement

• Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center.
• Encourage, recruit, register, and schedule guests to participate in recreation activities.
• Promote a fun and relaxing atmosphere for guests.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.

Safety & Compliance

• Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.
• Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
• Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
• Provide assistance to injured guests until the arrival of emergency medical services.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Any certification or training required by local and state agencies.

Facility Maintenance & Operations

• Clean and maintain recreational facilities, equipment, and supplies.
• Visually inspect tools, equipment, or machines to identify defects.
• Provide cashier services when working in facilities that include point of sales transactions.
• Process payments for rental equipment, recreation activities, facility rentals, or retail sales.
• Enter and locate work-related information using computers and/or point of sale systems.

Events & Support

• Assist when hosting private functions within the recreation facilities with group activities and events.

Workplace Standards

• Follow company policies and procedures.
• Ensure uniform and personal appearance is clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Comply with quality assurance expectations and standards.

Qualifications & Experience

• High school diploma or G.E.D. equivalent preferred.
• No related work experience required.
• No supervisory experience required.

Skills & Competencies

• CPR Certification required.
• First Aid Certification required.
• Recreation Equipment certification required.
• Ability to read and visually verify information in a variety of formats, including small print.
• Proficiency with computers and point of sale systems.
• Fine motor skills and hand-eye coordination.
• Clear and professional verbal communication.

Additional Information

• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.