Kids Club Attendant

Role Overview

Kids Club Attendant at Raffles & Fairmont Doha, part of Accor. The role is based at the iconic Katara Towers in Doha, where Raffles Doha and Fairmont Doha operate as distinguished luxury brands united within one property.

Company Overview

Raffles Hotels & Resorts has been the birthplace of stories and legends since 1887. Raffles is a legendary brand steeped in history, curating experiences that are culturally enriching, intellectually stimulating, and respectful of local communities, heritage and the environment.

Fairmont Hotels & Resorts operates a dynamic network of 90 spectacular properties with 34 more in the pipeline across 30 countries globally, from Hawaii to Canada, London, and the United Arab Emirates.

Raffles Doha offers intimate luxury and bespoke service rooted in a legacy of elegance and artistry, delivering gracious hospitality with authenticity, sophistication and emotional connection.

Fairmont Doha embodies grand hospitality, blending contemporary style with warmth and energy, focusing on exceptional service, vibrant guest experiences and deep sense of place.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals passionate about excellence, valuing individuality, nurturing talent, and empowering colleagues to create remarkable experiences every day.

Role Purpose

The Kids Club Attendant creates a safe, fun, engaging and memorable experience for children and their families while maintaining the luxury service standards of the hotel. The role combines childcare, recreation, guest service, safety and activity planning.

Key Responsibilities

Supervision & Safety

• Supervise children at all times and ensure their safety and well-being.
• Follow child safeguarding, health, hygiene and emergency procedures.
• Monitor children's behavior and provide appropriate guidance and support.
• Report accidents, incidents, hazards and maintenance issues promptly.

Guest Service & Communication

• Welcome children and families warmly and professionally.
• Communicate effectively with parents regarding their children's activities, needs and concerns.
• Manage child check-in and check-out procedures accurately.
• Coordinate with other hotel departments to provide a seamless guest experience.
• Maintain professional grooming and service standards in line with luxury hospitality expectations.

Activities & Recreation

• Organize and conduct age-appropriate games, arts and crafts, storytelling and recreational activities.
• Assist with special events, themed activities and family programs.
• Create an environment where colleagues are empowered, supported and recognized.

Environment & Equipment

• Maintain a clean, safe and organized Kids Club environment.
• Ensure toys, games and activity equipment are clean, safe and properly maintained.

Development & Standards

• Participate in training and continuously develop childcare and guest service skills.
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Qualifications & Experience

• Previous experience in childcare, Kids Club, recreation, education or hospitality.
• Diploma or certification in Early Childhood Education, Childcare, Recreation or a related field is an advantage.
• First Aid and CPR certification is an advantage.

Skills & Competencies

• Good command of English, both written and spoken.
• Strong knowledge of child safety, hygiene and safeguarding procedures.
• Excellent communication and interpersonal skills.
• Warm, patient, friendly and approachable personality.
• Creative and energetic with the ability to organize engaging activities for children.
• Ability to work effectively with children of different ages and backgrounds.
• Strong organizational and multitasking skills.
• Professional appearance and commitment to luxury hospitality standards.

Additional Information

Work Schedule

• Ability to work flexible hours, weekends and public holidays.

Benefits

• Complimentary upgrades and extended stays at Fairmont & Raffles properties.
• Discounted stays across Fairmont & Raffles properties.
• Special dining and wellness discounts.
• Added luxuries to enhance your experience.

Application Process

Shortly after applying, you will receive an email from AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered, as it enables exploration of your compatibility with this role and the culture of luxury excellence.

Company Values

Respect: The company values the needs, ideas and individuality of others, treating everyone with fairness and dignity.

Excellence: The company makes genuine connections and cherishes every opportunity to make people around feel special.

Belonging: The company celebrates differences, supports each other and stands together.

Empowerment: The company has authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: The company builds trust through mutual respect and being authentic.

Diversity & Inclusion

The company is committed to creating an inclusive environment where diverse talent thrives and welcomes candidates from all backgrounds to join the team.