Key Accounts Manager

Role Overview

Key Accounts Manager at SOUM, a fast-growing B2C marketplace based in Riyadh connecting buyers and sellers of used electronics and used cars across Saudi Arabia.

Company Overview

SOUM is a fast-growing B2C marketplace based in Riyadh, connecting buyers and sellers of used electronics and used cars across Saudi Arabia. Built on trust, speed, and a strong sense of ownership, the commercial team is central to revenue growth and deepening relationships with buyers who purchase at scale.

Role Purpose

Own and grow relationships with buyer accounts, including those purchasing products from SOUM in bulk. You will be the primary point of contact for these accounts, responsible for their satisfaction, retention, and growth while coordinating closely with internal teams to deliver a seamless buying experience. This is a commercial, buyer-facing role focused on developing and managing accounts that buy from SOUM, not vendor or supply chain relationships.

Key Responsibilities

Account Management

• Develop and manage a portfolio of buyer and client accounts, acting as the primary point of contact for buyers purchasing products from SOUM.
• Build and maintain strong, long-term relationships with key accounts, understanding their needs and purchasing patterns.
• Own retention and customer satisfaction, proactively addressing account needs before they become issues.

Growth & Expansion

• Drive account growth by developing new accounts and identifying upsell and expansion opportunities within existing ones.
• Identify and onboard new bulk and large-scale buyers to expand SOUM's commercial buyer base.

Cross-Functional Coordination & Reporting

• Coordinate with internal teams including operations, logistics, finance, and product to ensure a smooth, reliable experience for buyers from order to delivery.
• Track account performance and health, reporting regularly on growth, retention, and satisfaction metrics.

Qualifications & Experience

• 5 years of experience in Key Account Management, Account Management, or Client or Customer Success in a commercial, buyer-facing capacity.
• Track record of developing and managing buyer and client relationships, not vendor, supplier, or procurement relationships.
• Experience coordinating cross-functionally with internal teams to resolve issues and improve the customer experience.
• Proven ability to drive account growth, retention, and customer satisfaction against clear targets.
• Fluency in Arabic and English.

Skills & Competencies

• Strong relationship-building and communication skills, with the ability to act as a trusted point of contact for clients.
• Comfort working with data to track account health, growth, and retention.

Additional Information

Good to Have

• Existing relationships with large-scale, second-hand electronics buyers who purchase in bulk.
• Experience managing accounts that purchase at scale (bulk or wholesale) rather than individual retail buyers.
• Familiarity with the resale, refurbished electronics, or B2B wholesale or marketplace industry.
• Experience using a CRM to manage pipeline, account health, and reporting.