وصف الوظيفة
Role Overview
Key Account Manager at Foodics, a leading restaurant management ecosystem and payment technology provider. This is a full-time position based at headquarters in Riyadh, with the opportunity to work within a global organization operating across 5 countries including UAE, Egypt, Jordan, and Kuwait.
Company Overview
Foodics is a SaaS company founded in 2014, serving customers and partners in over 35 countries worldwide. The company has processed over 6 billion orders and has raised three rounds of funding, including $170 million in the largest SaaS funding round in the MENA region. The organization comprises a talented team of over 30 nationalities working across 14 countries.
Role Purpose
As a Key Account Manager, you will manage and nurture relationships with enterprise and key clients, driving revenue growth, ensuring client satisfaction, and expanding market presence. You will serve as the primary strategic partner for assigned accounts, responsible for adoption, retention, upselling, and advocacy within the organization.
Key Responsibilities
Account Management & Relationship Building
- Build and maintain strong, long-lasting relationships with enterprise and key clients, understanding their business needs and objectives.
- Serve as the primary point of contact for key clients, advocating for their needs within the organization and ensuring their satisfaction.
- Gain thorough understanding of assigned clients' needs, business objectives, and processes to ensure successful adoption and deployment of Foodics solutions.
- Provide guidance and support to clients on product usage, troubleshooting, and best practices to maximize their ROI.
Revenue Growth & Business Development
- Drive revenue growth through effective account management, negotiation, and contract renewals.
- Proactively identify opportunities for upselling and cross-selling additional products or services to existing Foodics clients.
- Boost client retention through enhanced engagement, meeting their needs, exceeding expectations, and delivering exceptional service.
Market Intelligence & Strategy
- Stay abreast of industry trends, market dynamics, and competitor activities to identify opportunities and mitigate risks.
- Monitor key account metrics, analyze performance data, and prepare regular reports to track progress and identify areas for improvement.
Cross-Functional Collaboration & Feedback
- Work closely with cross-functional teams including Sales, Onboarding, Marketing, and Product Development to align strategies and deliver exceptional value to clients.
- Gather client feedback and insights to inform product development, service enhancements, and process improvements.
- Be a voice for customers internally and help senior leadership understand product concerns, shortcomings, and missing features that are important to customers.
Qualifications & Experience
- Bachelor's degree in Business, Marketing, or related field (MBA preferred).
- Minimum 6+ years proven experience in key account management in F&B, SaaS, ERP, or Tech industries.
- Demonstrated success in driving revenue growth and managing large enterprise accounts.
- Restaurant operations experience is a plus.
Skills & Competencies
- Strong communication, negotiation, and presentation skills.
- Strategic thinker with the ability to analyze data, identify trends, and develop actionable insights.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Fluency in Arabic and English.
Additional Information
- Inclusive and diverse culture that encourages innovation and flexibility in-office.
- Highly competitive compensation packages, including bonuses and potential for shares.
- Regular training and annual learning stipend for professional development in a hyper-growth environment.
- Autonomy, mentoring, and challenging goals designed to create opportunities for both individual and company growth.