وصف الوظيفة
Role Overview
Key Account Manager at Jingdong. This role sits within JD Industrials International, which operates across Brazil, Thailand, Indonesia, Malaysia, Vietnam, Hungary, Turkey, Saudi Arabia, and additional markets.
Company Overview
JD.com (NASDAQ: JD and HKEX: 9618), also known as Jingdong, is a leading supply chain-based technology and service provider. The company is China's largest retailer by revenue, ranked 44th on the Fortune Global 500 list, and serves over 600 million annual active customers. JD.com is committed to enabling consumers to buy whatever they want, whenever and wherever they want it, and has opened its technology and infrastructure to partners, brands, and other sectors as part of its "Retail as a Service" offering.
JD.com's business spans retail, technology, logistics, health, industrials, property development, and international business. The company has been listed on NASDAQ since 2014 and on the Hong Kong Stock Exchange since 2020. Operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others.
JD Industrials International is positioned as a "Trustworthy One-Step Global Supplier for Long-Tail Goods" and provides comprehensive end-to-end industrial supply chain solutions to large overseas enterprises, multinational corporations, and Chinese companies expanding internationally.
Role Purpose
Develop and execute annual sales plans aligned with corporate objectives, lead key account development and long-term partnerships, build and manage high-performing sales teams, and optimize market resource integration to maximize sales performance and customer loyalty.
Key Responsibilities
Sales Strategy Formulation
- Analyze market trends and customer needs to develop annual sales plans and phased strategies.
- Define target decomposition pathways to ensure team execution aligns with corporate objectives.
Team Management & Empowerment
- Build and refine the sales team structure through training, performance management, and resource coordination.
- Enhance team expertise to drive individual and collective performance goals.
Customer Relationship Management
- Lead key account development and long-term partnership negotiations.
- Implement a tiered customer management system to organize and prioritize account activities.
- Resolve critical client issues to maintain satisfaction and continuity.
- Boost repurchase rates and brand loyalty among key accounts.
Market Resource Integration
- Collaborate with marketing, product, and cross-functional teams to design promotional campaigns and channel expansion strategies.
- Optimize sales processes and tools to maximize resource efficiency and market competitiveness.