Key Account Manager

Role Overview

Key Account Manager at Unifonic, an AI-native customer experience platform serving enterprises across MENA. This is a strategic sales role focused on building and maintaining relationships with enterprise customers while driving revenue growth.

Company Overview

Unifonic is a Great Place to Work® certified organization with over 25 years of conversational AI research and development. The company serves more than 5,000 enterprises across MENA and is pioneering sovereign, agentic AI through the Agentic Studio platform. The organization operates on principles of creativity, collaboration, and shared ownership, with team members functioning as shareholders in the company.

Role Purpose

You will build and maintain strong relationships with strategic enterprise customers while driving business growth. You will serve as a trusted advisor to executive stakeholders, develop strategic account plans, and collaborate with cross-functional teams to ensure customer success, retention, and revenue growth.

Key Responsibilities

Account Management

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Serve as a trusted advisor to executive stakeholders.
• Maintain accurate account plans, forecasts, and CRM records.

Strategic Planning

• Create and execute strategic account plans aligned with customer objectives.
• Understand customers' business objectives and identify growth opportunities.

Growth & Expansion

• Identify opportunities for account expansion through additional products and services.
• Identify opportunities to expand business within existing accounts.
• Deliver value through solutions that address customer needs.

Customer Success & Retention

• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Ensure customer success, retention, and revenue growth.

Sales & Business Development

• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team's revenue and growth objectives.

Skills & Competencies

• Exceptional relationship management abilities.
• Strategic thinking and commercial acumen.
• Track record of success in sales.
• Ability to act as a trusted consultant to customers.
• Strong business acumen and commercial negotiation skills.
• Passion for helping others achieve their objectives.