وصف الوظيفة
Role Overview
Key Account Manager, E-commerce at Apparel Group. This role manages strategic relationships with key e-commerce clients and drives revenue growth across the company's digital retail operations.
Company Overview
Apparel Group is a leading powerhouse in the fashion and lifestyle industry, operating 85+ brands across 2,100+ stores in more than 14 countries and employing over 20,000 multicultural staff. The organization has achieved significant growth over 26 years by introducing world-class labels including Nine West, Tommy Hilfiger, Aldo, Charles & Keith, Jamie's Italian, and Tim Hortons.
Role Purpose
The Key Account Manager acts as the primary point of contact for key e-commerce clients, building strong partnerships while developing and executing strategic plans to increase account revenue, optimize performance, and ensure alignment with brand standards and business objectives.
Key Responsibilities
Client Relationship Management
- Build and nurture strong relationships with key e-commerce clients as their primary point of contact for all account-related matters.
Sales & Revenue Growth
- Develop and execute strategic plans to increase revenue from key accounts through upselling, cross-selling, and identifying new opportunities within the e-commerce ecosystem.
Performance Optimization
- Monitor and analyze account performance metrics including traffic, conversion rates, and sales.
- Develop actionable insights to improve sales, customer satisfaction, and operational efficiency.
Campaign Management
- Collaborate with internal teams in marketing, product, and operations to plan and execute promotional campaigns, product launches, and pricing strategies tailored to each account's needs.
Product & Service Delivery
- Ensure timely and successful delivery of products, services, and solutions to meet client needs and business objectives.
Contract Management
- Manage contract renewals and negotiations with key accounts, ensuring favorable terms and long-term partnerships.
- Perform payment reconciliations and resolve discrepancies between accounts.
- Ensure payments are received on time.
Market Intelligence
- Stay updated on e-commerce trends, competitive analysis, and market changes to identify opportunities for growth and improvement.
Reporting & Forecasting
- Provide regular performance reports to senior management and clients, including sales forecasts, progress updates, and key performance indicators (KPIs).
Compliance & Brand Standards
- Ensure that all key accounts adhere to brand guidelines, compliance regulations, and online retail standards for product listings and customer experience.
Qualifications & Experience
- Minimum 5–7 years of experience in account management, sales, or client services.
- Preferably within the e-commerce or digital retail sector.
Additional Information
Key Relationships
- Chief Executive Officer
- Manager – E-commerce
- Senior Manager – E-commerce & Digital Marketing
- Executive – E-commerce
- Stylist – E-commerce
- Business Analyst – E-commerce