Junior Service Customer Account Manager MEAT

Role Overview

Junior Service Customer Account Manager MEAT at GE Vernova, based in the Middle East, Africa, and Turkey region. This role serves as the operational backbone for the Service team, supporting the lifecycle of service contracts and coordinating cross-functional field operations to ensure delivery of high-value solutions to clients.

Role Purpose

Support Account Managers in managing complex service contracts, coordinating between on-site technical teams and external stakeholders, tracking financial metrics, and maintaining proactive communication with customers and internal teams to drive the region's commercial success and operational efficiency.

Key Responsibilities

Contract & Lifecycle Management

• Assist in supporting the lifecycle of service contracts and managing warranty periods in collaboration with Account Managers.
• Assist Service Account Managers in identifying and preparing service renewals and extension proposals to contribute directly to the region's commercial success.

Operational Coordination

• Act as the primary bridge between on-site technical teams, logistics, and external subcontractors to ensure timely and compliant service delivery.
• Manage day-to-day customer communications and resolve issues proactively in collaboration with internal engineering and technical experts.

Financial & Performance Management

• Participate in updating key performance indicators (KPIs) and financial metrics to drive operational efficiency.
• Prepare critical data for customer reviews and reports.

Compliance & Governance

• Ensure all activities are carried out in compliance with GE Vernova's policies, including internal system reporting, financial accuracy, and EHS (Environmental, Health, and Safety) standards.

Qualifications & Experience

• Bachelor's or Master's degree in Engineering, Project Management, or a related technical field.
• Fresh graduates up to 4 years of experience in Industrial, Energy, Oil & Gas, or Manufacturing environments.
• Foundational understanding of industrial electrical systems such as electrotechnics and automation.
• Legal right to work in KSA without company sponsorship or time restriction.

Skills & Competencies

• Strong computer skills, particularly in MS Office Suite (Excel, PowerPoint).
• Fluent in English.
• Excellent written and oral communication skills with the ability to convey information clearly to business and technical personnel.
• Strong analytic and problem-solving skills with ability to manage competing priorities in a fast-paced, cross-functional environment.
• Proactive mindset with ability to take ownership of assigned tasks.
• Good interpersonal and organizational skills to build and maintain strong relationships with diverse stakeholders.
• Demonstrated experience in customer-facing roles and comfort with financial tracking and reporting tools.
• Highly motivated to learn and develop deep expertise in the full lifecycle of industrial service projects.
• Professional proficiency in French considered a significant asset.

Additional Information

• Relocation Assistance Provided: No.