وصف الوظيفة
Role Overview
Junior Credit Controller at Rentokil Initial. This role manages credit control operations, debt recovery, and customer account management.
Role Purpose
Manage customer accounts, reduce outstanding debt, and ensure timely payment collection through proactive monitoring, negotiation, and recovery procedures while supporting the credit control team.
Key Responsibilities
Invoicing & Documentation
- Submit all invoices with proper documentation (service reports, breakdowns) via email to customers at the beginning of each month.
Debt Analysis & Monitoring
- Maintain debt records and conduct regular analysis of the credit-control system to reduce bad debts.
- Analyze and monitor all assigned aged debtors to reduce outstanding debt.
- Ensure prompt action is taken for non-payment or continued late payment.
- Follow up on overdue invoices and payments and implement company collections procedures as necessary.
- Report outstanding debt accounts and payment issues to management on a weekly basis.
Customer Communications & Collections
- Oversee and initiate collection calls with concerned parties and account holders to resolve outstanding customer debts and billing issues.
- Negotiate payment plans with customers and set payment terms and conditions accordingly.
- Review credit notes or additional billings and negotiate payment plans with debtors where required.
- Actively chase aged debt and take the lead in reviewing debtor key accounts.
Account Reconciliation & Systems Management
- Perform customer accounts reconciliation on a monthly basis and share outstanding balance with customers where required.
- Record all debtors' communications, payment plans, and disputes on OnGuard.
- Ensure dashboards and tracker sheets are updated on a daily basis.
Escalation & Legal Matters
- Prepare proposals for delinquency accounts where legal action may be required.
- Report account disputes to Finance management to advise on appropriate actions.
- Manage the service suspension process for the recovery of debt.
Team Support & Development
- Provide continuous coaching and support to the credit control team to achieve departmental goals and collection targets.
- Support the team by training new joiners on collection systems (OnGuard), processes, and procedures.
Qualifications & Experience
- BA degree in Accounting, Finance, Business Administration, or any relevant field.
- Minimum 4 years of experience in a similar role.
Skills & Competencies
- Proficiency in English and Arabic with excellent verbal and written communication skills.
- Knowledgeable in reporting and monitoring with remarkable attention to detail.
- Effective decision-making and problem-solving skills.
- Strong ability to listen to customers and negotiate solutions.
Additional Information
- Competitive Salary.
- 22 vacation days per year.
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