Job Controller-Automotive

Role Overview

Job Controller – Automotive with Zayani Motors (Burjline Builders), based on-site at a dynamic automotive workshop operation.

Role Purpose

Oversee daily workshop operations to ensure high-quality, timely, and profitable vehicle repairs while leading and mentoring technicians, managing bay utilization and labor efficiency, and maintaining strict compliance with manufacturer warranty, ISO/DOS standards, and Health & Safety regulations.

Key Responsibilities

Operations Management

• Manage workshop flow, bay utilization, labor efficiency, and overall profitability.
• Conduct road tests and quality diagnosis checks before vehicle delivery.
• Ensure proper upkeep of workshop equipment, work areas, and protective gear.
• Maintain a safe, orderly working environment in line with Health & Safety policies.

Quality & Continuous Improvement

• Analyze and document repeat repairs to eliminate recurring issues.
• Accurately complete repair documentation and generate manufacturer technical reports.
• Champion continuous improvement initiatives, including 5S and Kaizen activities.
• Demonstrate technical expertise and introduce process improvements.
• Focus on customer satisfaction by maintaining high output quality and systematically meeting goals.

Compliance & Standards

• Ensure strict adherence to ISO, DOS compliance, and Group Internal Audit standards.
• Enforce compliance with manufacturer warranty guidelines and repair procedures.
• Maintain ongoing technical expertise through training courses, technical bulletins, and professional development.
• Knowledge of safety, health, and environmental regulations.

Team Leadership & Development

• Lead, coach, motivate, and direct workshop staff to achieve daily targets.
• Identify training needs, coordinate developmental plans, and mentor apprentices.
• Take initiative, make quick, tough decisions, and take ownership of projects and people.

Stakeholder Management

• Partner with the parts department to ensure high parts availability.
• Communicate directly with customers regarding vehicle issues to uphold quality service standards.

Qualifications & Experience

• Diploma degree or certificate in a related field.
• Minimum of 7 years of experience in a similar role, preferably in the automotive industry.
• Knowledge of automotive industry trends and developments.
• Proven track record of improving operational efficiency and profitability.

Skills & Competencies

• Strong leadership and communication skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in MS Office and other relevant software.
• Strong organizational and time-management skills.
• Ability to work under pressure and meet tight deadlines.
• Work productively under pressure, manage stress effectively, and accept constructive feedback.