IT Transformation Program Manager

Role Overview

IT Transformation Program Manager at Elate. The role oversees information systems transformation projects or a group of interconnected projects to ensure successful implementation of IT Transformation and Modernization initiatives.

Role Purpose

Deliver assigned programs and projects with focus on meeting cost, quality, and customer satisfaction requirements within defined timelines. Establish effective execution and governance methods while engaging IT domain management, experts, and external partners to meet project launch deadlines.

Key Responsibilities

Program & Project Delivery

• Manage and remain accountable for delivering assigned programs and projects to defined cost, quality, and customer satisfaction requirements within timelines.
• Own all aspects of projects, including scope management, resource allocation, risk identification and mitigation, and proactive issue resolution.
• Implement change control processes across all assigned programs and projects.
• Ensure delivery of high-quality deliverables.

Governance & Monitoring

• Lead and remain accountable for establishing and maintaining effective governance mechanisms to oversee programs and projects.
• Ensure proper tracking and reporting on program and project status and progress.
• Implement robust monitoring systems to track performance of programs and projects.
• Provide stakeholder updates on a defined schedule.

Stakeholder & Vendor Management

• Proactively manage and influence stakeholders involved in projects, including internal team members, project management teams, vendors, and external partners.
• Ensure stakeholder expectations within defined scope are met.
• Address potential issues or conflicts promptly.
• Manage relationships with external suppliers and vendors, ensuring alignment with project objectives.
• Extract maximum output from vendor and supplier contributions.
• Perform partner and vendor management, including outsourcing and in-sourcing arrangements across different engagement models.

Benefits Realization & Optimization

• Drive realization of benefits from relevant projects by actively identifying and implementing strategies to maximize value delivered.
• Coordinate with department head on benefits realization.
• Collaborate with stakeholders to identify opportunities for improvement and streamline processes.
• Optimize project outcomes to align with organizational strategies and objectives.
• Navigate complex projects and deliver successful outcomes.

General

• Perform any additional projects, tasks, or activities assigned or delegated by the Line Manager.

Qualifications & Experience

• Bachelor's degree in IT or equivalent master's degree in technology.
• 10–15 years of relevant experience in IT transformations with strong technical understanding of telecom systems, architecture, and solutions, preferably in the Telecommunication sector.
• Minimum 5 years of Project Management experience.
• Minimum 3–5 years of delivering large and complex integrated customer-facing systems.
• Experience in partner and vendor management, outsourcing and in-sourcing.
• Exposure to different engagement models with understanding of building and managing total cost of ownership for assigned projects.
• Knowledge and in-depth experience in managing IT application development full lifecycle across different methodologies.
• Ability to build partnerships and negotiate with third parties for effective delivery options across assigned projects.
• PMP or Prince 2 certification.