IT Support

Role Overview

IT Support role at moomoo, assisting China HQ in rolling out global IT standards. You will deliver day-to-day IT support, equipment maintenance, basic network support and asset register management for office and retail stores.

Role Purpose

To support the implementation of corporate IT standards and policies while providing daily IT infrastructure support, endpoint management, and asset lifecycle administration across office and retail locations.

Key Responsibilities

IT Standards & Policy Implementation

• Assist in implementing corporate IT standards, policies and security controls.
• Support project execution, data collection and corrective action implementation.
• Maintain operational logs, technical documents and SOPs to implement standardised local IT procedures.

Infrastructure Deployment & Maintenance

• Support IT infrastructure deployment for offices and retail sites, including site survey, hardware racking, cable management and basic system initialisation.
• Perform standardised PC deployment, software installation, routine maintenance and endpoint troubleshooting.
• Conduct regular inspection and maintenance for AV systems, access control, CCTV, IP phones and multi-function printers.

Network Administration & Support

• Support administration of DNS and DHCP services.
• Troubleshoot common network issues on user endpoints.
• Assist daily monitoring, user permission administration support and routine checks on AD, email, NAS, virtualisation and PBX systems.

Asset Management

• Support full lifecycle IT asset management: maintain inventory records, goods receipt, stocktaking, maintenance follow-up and asset retirement documentation.

Stakeholder & Vendor Management

• Support HQ security and network teams with on-site activities.
• Assist in communication with local regulators, external auditors and third-party vendors.
• Report on-site status and issues in a timely manner.

Qualifications & Experience

• Practical knowledge of PC hardware, Windows OS and macOS, common office software.
• Experience with OS reinstallation and endpoint troubleshooting.
• Basic understanding of TCP/IP, DHCP, DNS and capable of resolving typical office network faults.
• Basic awareness of Windows Server, Active Directory, email, NAS and virtualisation; relevant working experience is a plus.

Skills & Competencies

• Proactive and execution-oriented approach to daily IT tasks.
• Able to prioritise daily support tickets and escalate unresolved issues in a timely manner to achieve proper closure.
• Hands-on IT skills to complete equipment installation and maintenance following standard operating procedures.
• Follow defined procedures for daily IT tasks and report identified issues promptly.
• Fluent in Arabic and English.
• Able to collaborate in a multicultural environment.