وصف الوظيفة
Role Overview
IT Support position at JASARA PMC, located in Riyadh.
Role Purpose
Deliver first-line technical support to end users, maintaining IT infrastructure stability and ensuring smooth onboarding and operational continuity across hardware, software, and connectivity systems.
Key Responsibilities
Support & Troubleshooting
- Provide first-line support for basic hardware and software issues.
- Troubleshoot common issues related to Windows OS, Office 365, email, and network connectivity.
- Escalate complex issues to senior IT staff when required.
Device & Infrastructure Management
- Assist with installation and configuration of laptops, desktops, and mobile devices.
- Support meeting rooms and video conferencing setups.
- Assist in maintaining IT asset inventory and documentation.
Onboarding & Access
- Support onboarding by preparing devices, accounts, and access permissions.
Service Management & Compliance
- Log and track IT service desk tickets, ensuring timely follow-up.
- Follow IT policies, cybersecurity guidelines, and best practices.
Qualifications & Experience
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 0–1 year of experience (Fresh Graduate).
Skills & Competencies
- Basic knowledge of Windows OS, Office 365, and networking fundamentals.
- Ability to troubleshoot common IT issues.
- Strong communication and customer service skills.
- Good organizational and follow-up skills.
- Eagerness to learn and develop technical skills.
- Fluency in English; Arabic is an advantage.
Additional Information
- Reports To: IT Manager.
- Department: Information Technology.
- Job Location: Riyadh – Overhead.
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