وصف الوظيفة
Role Overview
IT Support Officer at Waad Education, providing technical support and infrastructure maintenance across the school environment.
Role Purpose
Deliver day-to-day technical support to school staff and systems, maintain IT hardware and software assets, and ensure reliable operation of educational technology and networks.
Key Responsibilities
Support & Troubleshooting
- Provide daily technical support and troubleshoot hardware and software issues.
- Manage and follow up on IT support requests and incidents.
- Assist with classroom technology, exams, and school events.
Installation & Maintenance
- Install, configure, and maintain computers, printers, projectors, and smart boards.
- Maintain IT equipment, software, and asset records.
- Ensure regular system updates.
Infrastructure & Systems
- Support school networks, email, Microsoft 365, and educational systems.
- Coordinate with external IT vendors when required.
Security & Compliance
- Ensure basic cybersecurity and data protection.
Qualifications & Experience
- Bachelor's degree in IT, Computer Science, or a related field.
- 1–3 years of IT support experience.
- School IT experience is preferred.
Skills & Competencies
- Knowledge of Windows and Microsoft 365.
- Hardware and basic networking knowledge.
- Strong troubleshooting skills.
- Strong communication and customer-service skills.
- Ability to work under pressure and support users professionally.
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