وصف الوظيفة
Role Overview
IT Support Officer at Napco National, responsible for delivering end-user IT support and infrastructure services across the organization.
Role Purpose
Provide first-line technical support to business units, manage IT infrastructure and hardware, and ensure Service Level Agreements are met through responsive on-site and remote assistance.
Key Responsibilities
Support Services
- Provide support to business units for services set in Service Level Agreements (SLA).
- Deliver flexible and responsive technical support across the company, physically and remotely.
- Assist customers in repairing and replacing equipment as necessary.
- Help all IT representatives of all business units.
Hardware Management
- Format and prepare laptops and desktops.
- Repair printers, scanners, and photocopiers before allocating to a third party.
- Deliver and set up items to users in all business units.
- Communicate with network laptop, desktop, and computer accessories teams.
Software & Configuration
- Install and configure all kinds of software for current and new users.
Infrastructure & Network Support
- Ensure first-line network and telecom infrastructure support, including cabling, points, and testing.
Issue Resolution & Operations
- Take immediate action in case of technical problems and maintain smooth operation.
- Handle IT-related projects given by the support manager and handle sites.
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