وصف الوظيفة
Role Overview
IT Support Engineer - Microsoft 365 Administration at VAM Systems, based in Qatar.
Role Purpose
Provide technical support and administration for Microsoft 365 environments, manage endpoint devices, maintain Active Directory and Intune infrastructure, and deliver help desk services to end users in a service desk-driven environment.
Key Responsibilities
Microsoft 365 & Cloud Administration
- Administer and support Microsoft 365 environments.
- Manage Azure Entra ID (Azure AD) user accounts and permissions.
- Administer Microsoft Intune for mobile device management (MDM) and mobile application management (MAM).
- Manage Microsoft Exchange Online mailboxes and configurations.
- Support user access management and computer account management.
Endpoint & Device Management
- Provide Windows 11 administration and troubleshooting support.
- Deploy and monitor endpoint patching and updates.
- Manage printer systems and resolve printer-related issues.
- Support access control systems and card management solutions.
Active Directory & User Management
- Administer Active Directory Users and Computers.
- Maintain user access controls and permissions across network resources.
- Manage computer account lifecycle and configurations.
IT Operations & Infrastructure
- Monitor backup systems and perform recovery operations.
- Troubleshoot network and Wi-Fi connectivity issues.
- Apply basic networking knowledge including TCP/IP, DNS, DHCP, LAN/WAN, and Wi-Fi.
- Manage IT asset inventory and tracking.
Support Delivery
- Respond to help desk and service desk support requests.
- Prioritize and manage multiple support requests according to SLA requirements.
- Provide troubleshooting and technical resolution to end users.
- Maintain strong documentation of issues, resolutions, and system configurations.
Qualifications & Experience
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.
- 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.
- Experience supporting Microsoft 365 environments.
- Knowledge of Active Directory and Microsoft Intune.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
- Experience with Windows 11 administration and troubleshooting.
Skills & Competencies
Technical Skills
- Microsoft 365 Administration.
- Microsoft Intune (MDM/MAM).
- Active Directory Users & Computers.
- Azure Entra ID (Azure AD).
- Windows 11 Support.
- Endpoint Patching & Updates.
- Microsoft Exchange Online.
- Network and Wi-Fi Troubleshooting.
- Printer Management Systems.
- Backup Monitoring and Recovery.
- User Access Management.
- Computer Account Management.
- IT Asset Management.
Professional Competencies
- Excellent communication and customer service skills.
- Strong troubleshooting and analytical abilities.
- Ability to prioritize and manage multiple support requests.
- Team-oriented with a proactive approach to problem-solving.
- Strong documentation and organizational skills.
Preferred Qualifications
- Knowledge of Microsoft Defender and security best practices.
- ITIL Foundation certification.
- Microsoft Certified: Modern Desktop Administrator or equivalent.
- Experience with access control systems and card management solutions.
- Experience with ticketing systems and SLA-driven support environments.
Additional Information
- Language Requirements: Fluent in Arabic and English (spoken and written) — mandatory.
- Experience Level: Mid-Level (4–6 years).
- Joining Timeframe: Immediate.
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