وصف الوظيفة
Role Overview
IT Support / Help Desk / Desktop Support Engineer at VAM Systems, Qatar operations.
Role Purpose
Provide comprehensive technical support to end-users, managing desktop environments, user access, and endpoint devices while maintaining service levels in a Microsoft 365-focused infrastructure.
Key Responsibilities
Microsoft 365 & Cloud Administration
- Administer Microsoft 365 environments and user accounts.
- Manage Azure Entra ID (Azure AD) and authentication systems.
- Support Microsoft Exchange Online and related services.
- Administer Microsoft Intune for mobile device management (MDM) and mobile application management (MAM).
Desktop & Endpoint Support
- Troubleshoot and support Windows 11 administration and configuration.
- Manage endpoint patching and updates across the organization.
- Monitor and perform backup recovery operations.
- Manage printer systems and related peripherals.
Active Directory & Access Management
- Administer Active Directory Users & Computers.
- Manage user access and computer account provisioning.
- Support access control systems and card management solutions.
- Own user access management and credential administration.
Network & Connectivity Support
- Troubleshoot network and Wi-Fi connectivity issues.
- Apply basic networking knowledge of TCP/IP, DNS, DHCP, LAN/WAN, and wireless protocols.
IT Asset & Service Management
- Maintain IT asset management and inventory tracking.
- Work within ticketing systems and SLA-driven support environments.
- Prioritize and manage multiple support requests concurrently.
- Document issues, resolutions, and user interactions thoroughly.
Security & Best Practices
- Apply Microsoft Defender and security best practices in daily operations.
- Maintain strong information security discipline across supported systems.
Qualifications & Experience
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.
- 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.
- Experience supporting Microsoft 365 environments.
- Knowledge of Active Directory and Microsoft Intune.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
- Experience with Windows 11 administration and troubleshooting.
Skills & Competencies
- Microsoft 365 Administration.
- Microsoft Intune (MDM/MAM).
- Active Directory Users & Computers.
- Azure Entra ID (Azure AD).
- Windows 11 Support.
- Endpoint Patching & Updates.
- Microsoft Exchange Online.
- Network and Wi-Fi Troubleshooting.
- Printer Management Systems.
- Backup Monitoring and Recovery.
- User Access Management.
- Computer Account Management.
- IT Asset Management.
- Excellent communication and customer service skills.
- Strong troubleshooting and analytical abilities.
- Ability to prioritize and manage multiple support requests.
- Team-oriented with a proactive approach to problem-solving.
- Strong documentation and organizational skills.
Additional Information
Certifications (Preferred)
- ITIL Foundation certification.
- Microsoft Certified: Modern Desktop Administrator or equivalent.
Languages
- Fluent in Arabic and English (spoken and written); mandatory.
Other
- Experience level: Mid-Level (4–6 years).
- Joining timeframe: Immediate.
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