IT Supervisor

Role Overview

IT Supervisor at The Diplomat Radisson Blu Hotel, Residence & Spa, Manama, Bahrain.

Company Overview

The Diplomat Radisson Blu Hotel, Residence & Spa is a stylish Bahrain hotel located near Bahrain International Airport and the Manama business district. The property offers 245 stylish rooms and suites plus 121 meticulously designed apartments, on-site restaurants, a fitness center, and spa facilities.

Role Purpose

Oversee day-to-day IT operations and provide technical support to hotel staff, ensuring timely resolution of issues and maintaining secure, reliable systems that support hotel business continuity.

Key Responsibilities

Operations & Support

• Oversee the day-to-day IT operations, ensuring timely resolution of technical issues and providing support to hotel staff.
• Troubleshoot network connectivity and internet-related issues to maintain uninterrupted operations.
• Support the installation, configuration, and maintenance of IT equipment, including computers, printers, and peripherals.

Systems & Infrastructure

• Collaborate with the IT Manager to implement and maintain IT systems, including hardware, software, networks, and telecommunication.
• Monitor system performance, security, and backups to proactively address potential risks and ensure data integrity.

Training & Compliance

• Provide training and guidance to hotel employees on IT procedures, software applications, and security best practices.
• Commit to data security and compliance across all operations.

Inventory & Vendor Management

• Manage IT inventory, including software licenses, hardware assets, and consumables, ensuring accurate records.
• Coordinate with external vendors and service providers for IT-related contracts and support.

Qualifications & Experience

• Expertise in IT systems, hardware, software, and networking.
• Proven leadership fostering a positive work environment.
• Familiarity with hotel applications is advantageous.

Skills & Competencies

• Strong troubleshooting skills with a proactive approach.
• Excellent communication and interpersonal abilities for clear user support.
• Customer-centric mindset prioritizing prompt IT assistance.
• Adaptable under pressure, handling multiple priorities.

Additional Information

Radisson Hotel Group offers career development pathways, inclusive workplace culture, employee resource groups, and global benefits including special hotel rates at Radisson properties worldwide plus local perks tailored to country of employment.