IT Specialist - Executive Support

Role Overview

IT Specialist - Executive Support at Alghanim Industries. You will provide comprehensive IT support to the Group CEO, Chairman and Senior Executives, working independently and available 24 x 7 as required.

Role Purpose

To deliver expert IT support and technical guidance to senior leadership and the executive support team, ensuring world-class service delivery through deep technical knowledge, best practice enablement, and rigorous change management.

Key Responsibilities

Technical Expertise & Support

• Serve as Subject Matter Expert for the Service in technical IT matters.
• Support the team of IT Specialists with knowledge, best practice and training to enable world class customer experience delivery.
• Provide strong support for Windows, macOS, LAN, and end-user devices including PCs, smartphones, and tablets.

Change Management & Assessment

• Work closely with internal Service Operations teams to establish Roadmaps, planned projects and change activities.
• Form impact assessments for all change-related activities to the Service customer base.
• Ensure rigorous assessments are carried out to minimize any impact resulting from IT change activities.

Customer Focus & Technology Adoption

• Demonstrate a very strong and demonstrable customer satisfaction mindset.
• Remain passionate about the service, the customers and the adoption of technology to deliver productivity gains and improve customer satisfaction.

Qualifications & Experience

• 5 to 7 years of total IT experience.
• 3 to 5 years in Executive support.
• Strong experience supporting Windows, macOS, LAN, and end-user devices (PCs, smartphones, tablets).
• Expertise in Windows Server, Active Directory, virtualization, file/print services, and monitoring.
• Strong knowledge of Apple technologies including macOS, iOS, AirPlay, and AirPrint.
• Experience with Mac integration with Windows and Active Directory.
• Experience with system installations, deployments, and IT projects.
• Experience with cloud technologies, MDM/device management, and application packaging and deployment.
• ITIL Foundation certification (or higher) preferred.

Skills & Competencies

• Solid knowledge of TCP/IP, LAN/WAN, VPN, DNS, DHCP, and desktop/network troubleshooting.
• Good understanding of Microsoft 365 including Exchange, OneDrive, and SharePoint.
• Knowledge of Adobe Creative Suite.
• Knowledge of Jamf (Casper Suite), home automation, and high-end Hi-Fi systems is an advantage.
• Strong communication, documentation, training, and customer service skills.
• Ability to work independently with a high degree of professionalism.

Additional Information

• Availability required 24 x 7 as and when needed.
• Prior experience supporting VIP clients required.