IT Network & Communications Technician

Role Overview

IT Network & Communications Technician at University of Kalba. The role ensures high-performance, reliable, and secure network services across campus, supporting operations such as internet connectivity, VoIP systems, video conferencing, and audiovisual infrastructure in academic and administrative facilities.

Role Purpose

Maintain, optimize, and troubleshoot the university's network and communications infrastructure to deliver dependable connectivity and unified communication systems supporting academic and operational activities across all campus facilities.

Key Responsibilities

Network Infrastructure Management

• Install, configure, and maintain routers, switches, firewalls, and wireless access points.
• Conduct routine maintenance, firmware upgrades, and performance tuning.
• Monitor and optimize network performance, availability, and usage using appropriate monitoring tools.
• Assist with planning and implementing network upgrades and expansions.

Communication Systems Support

• Support and troubleshoot VoIP telephony, video conferencing systems, intercoms, and unified communication tools.
• Ensure audiovisual infrastructure in lecture halls, labs, and meeting rooms meets academic and streaming requirements.
• Provide training and guidance to staff and end-users on communication tools.

Security & Compliance

• Collaborate with the IT Security team to implement firewall policies, VPNs, and access control lists (ACLs).
• Ensure compliance with network safety and technical standards, particularly in structured cabling and fiber optics.

Operations & Documentation

• Maintain structured cabling across campus buildings.
• Document network configurations, diagrams, and technical procedures.
• Maintain an inventory of communication and network equipment and suggest procurement plans.

Support & Collaboration

• Respond to help desk tickets related to networking and communications.
• Provide both remote and on-site support.
• Coordinate with external vendors and service providers for maintenance and service delivery.
• Stay updated with networking trends and recommend solutions to enhance campus connectivity.

Qualifications & Experience

• Diploma or Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field.
• Minimum of 3–5 years of hands-on experience in network administration, support, and communication systems within enterprise or academic environments.
• Proven experience with installation, configuration, and troubleshooting of routers, switches, firewalls, and wireless networks.
• Relevant certifications such as CCNA, CCNP, CompTIA Network+, or equivalent highly desirable.

Skills & Competencies

• Strong knowledge of LAN/WAN networks, TCP/IP protocols, VLANs, DNS, DHCP, and network monitoring tools.
• Proficiency in supporting communication systems such as VoIP, video conferencing, and unified communication platforms.
• Familiarity with structured cabling, fiber optics, and network layout design.
• Experience with tools such as Cisco Meraki, Fortinet, Aruba, or similar technologies.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills in English; Arabic is a plus.
• Ability to work independently and collaboratively within a team environment.
• Strong documentation and reporting skills.