IT Manager (Pre-Opening) - DoubleTree by Hilton Riyadh Olaya North

Role Overview

IT Manager (Pre-Opening) at DoubleTree by Hilton Riyadh Olaya North, Hilton. This is a pre-opening role supporting IT operations across multiple properties.

Role Purpose

Deliver Information Technology strategy, support, and services across multiple hotel sites to ensure seamless technology experiences for guests and staff while maintaining system performance, security, and compliance with corporate standards.

Key Responsibilities

Strategy & Implementation

• Support the design and execution of IT initiatives across multiple properties in alignment with area, cluster, and corporate objectives in collaboration with the Area Director of Technology Services.

System Performance & Security

• Monitor, diagnose, and adjust performance on LAN and network servers while managing upgrades, directory structures, and preventive maintenance to optimize security, compliance, and system reliability.
• Ensure compliance with Hilton Technology Network (HTN) standards and certification requirements.
• Manage shared technology resources and backup procedures.

Technical Support & Troubleshooting

• Identify and implement solutions to user concerns related to personal computing, software applications, and network connectivity.
• Provide training and support to ensure a seamless technology experience.
• Work closely with property management to maintain critical site systems and troubleshoot issues efficiently to minimize downtime.

Project Leadership

• Lead the execution of major system implementations, including workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations.
• Ensure projects are completed on time, within budget, and with minimal operational disruption.

Team Leadership & Development

• Recruit, train, supervise, coach, and mentor team members.
• Conduct performance evaluations and provide professional development opportunities.
• Recognize achievements to build, retain, and engage a high-performing team.

Skills & Competencies

• LAN and network server management and optimization.
• IT infrastructure implementation and upgrades.
• System diagnostics and performance tuning.
• Point-of-sale, Wi-Fi, and PBX system installation and support.
• Leadership and team development.
• Project management and budget oversight.
• Technical training and user support.

Additional Information

Travel Perks

• Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at world-class hotels through the Go Hilton travel program.

Paid Parental Leave

• Paid leave available for eligible Team Members, including partners and adoptive parents.

Crisis Concierge

• In times of loss, Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.

Mental Health Resources

• Access to Care for All hub providing resources for Team Members to care for themselves and their loved ones.
• Free counseling and support through Employee Assistance Program (EAP) in many countries for eligible Team Members.

Benefits availability may vary depending on Team Member's location and terms and conditions of employment.