IT Engineer, MENA

Role Overview

IT Engineer, MENA at Brain Co., supporting IT operations across a fast-growing team with responsibilities spanning multiple office locations in the Middle East and North Africa region.

Company Overview

Brain Co. builds AI-native operating systems for large, regulated institutions. Each system is built for a specific industry, powered by agents that push real workflows forward. The company is powered by Atlas, a proprietary platform that keeps customers in control, secure by design, and never locked into one model. Brain Co. is entering its next phase of production deployments on a national scale with an elite team built from Palantir, Google, Meta, and Nvidia, with a growing footprint across government, insurance, health, and financial services.

Role Purpose

As the IT Support Engineer, you will be the frontline of IT operations, keeping a fast-growing team unblocked while supporting the corporate security programs that keep Brain Co. safe. You will own help desk, onboarding, offboarding, and access requests, working closely with the Security & IT team.

Key Responsibilities

Help Desk & Employee Support

• Deliver first-line IT support for a 70+ person team covering hardware, software, and account issues.
• Provide on-site and remote support across macOS and Windows environments.
• Maintain runbooks and self-service resources to reduce repeat requests.

Onboarding

• Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning.
• Execute provisioning workflows and fulfill access requests per the access entitlement model.
• Coordinate with HR and hiring managers on start dates and equipment needs.

Offboarding

• Run offboarding on last days: disable accounts, revoke access, and recover equipment.
• Keep offboarding logs accurate and audit-ready for SOC 2.

Access Requests

• Own the access request queue and fulfill approved requests within a 2-hour SLA.
• Route Tier 2/3 requests to the right approvers and track to resolution.

Infrastructure & Office Support

• Support conference room AV across office locations — setup, troubleshooting, and keeping meetings running.
• Help maintain office network infrastructure and troubleshoot connectivity issues.
• Serve as the IT point-of-contact for MENA offices — remote support, new hire setup, and hardware logistics.

Qualifications & Experience

• 2+ years of IT support or helpdesk experience, ideally at a startup.
• Experience running onboarding and offboarding workflows and understanding the security stakes.
• Experience with Okta provisioning, groups, and SSO troubleshooting.

Skills & Competencies

• Organized and dependable — able to juggle open requests without dropping the ball.
• Clear communication with non-technical employees.
• Ability to work independently and surface issues proactively.

Bonus competencies

• Google Workspace administration.
• MDM experience (Jamf, Kandji).
• SOC 2 access control or IT audit exposure.
• Basic scripting (Python, Bash).

Additional Information

• Real ownership from day one — you will run IT operations, not just execute tickets.
• Work at a company deploying AI to governments, hospitals, and critical industries.
• Competitive hourly compensation.
• There is room to grow into a full-time role as the team scales.