Intern

Role Overview

Intern position at Emirates Flight Catering supporting the HR team in developing documentation and training materials for new HR systems and processes.

Role Purpose

Create clear, accessible training documentation and process guides to help employees understand and navigate new HR systems and workflows during implementation and go-live phases.

Key Responsibilities

Documentation & Guide Development

• Create step-by-step PDF and visual guides for core HR system processes.
• Draft one-pagers and cheat sheets covering system functions such as leave submission, profile updates, manager approvals, and performance reviews.
• Develop quick reference guides using screenshots and written instructions.

Process Mapping & Testing

• Test and document system workflows alongside the HR project team.
• Capture accurate, real-time screenshots that match exact system steps.
• Match step-by-step screenshots with precise system procedures.

Content Organization & Library Management

• Organize and curate a centralized digital library of training materials and frequently asked questions.
• Prepare content ahead of system go-live.

User Feedback & Refinement

• Review draft guides with test users to gather feedback.
• Refine instructions based on user input to ensure maximum clarity.

Qualifications & Experience

• Pursuing or recently completed a degree in Human Resources, Business Administration, Technical Writing, Communications, or Information Systems.

Skills & Competencies

• Strong writing ability with skill in simplifying complex processes into clear, visual instructions.
• Proficiency with MS Word, PowerPoint, Canva, Snipping tools, and Snagit.
• Meticulous attention to detail.
• Fast learner capable of navigating new software and cloud HR systems quickly.
• Tech-savvy with demonstrated ability to learn new tools rapidly.