Inside Sales Officer - UAE National

Role Overview

Inside Sales Officer – UAE National at Etihad Airways, based in Abu Dhabi, United Arab Emirates. This role is critical to driving early-stage sales activity, identifying opportunities, qualifying leads, and converting them into revenue-generating accounts within the commercial team.

Company Overview

Etihad Airways is the UAE's national airline, shaping the future of global aviation from its hub in Abu Dhabi. The organization connects people across continents and cultures while executing the "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.

Role Purpose

Drive new business generation and revenue growth by identifying, qualifying, and converting leads into active accounts through structured outbound prospecting, lead nurturing, portfolio management, and seamless collaboration with field sales teams.

Key Responsibilities

Sales Development & Lead Generation

• Drive new business generation through outbound prospecting via calls, email, and virtual channels.
• Qualify leads and convert them into sales opportunities and active accounts.
• Execute structured outreach campaigns across multiple lead sources including events, referrals, dormant accounts, and web enquiries.
• Identify and reactivate dormant accounts by analysing historical activity and re-engaging with targeted propositions.

Account Management & Engagement

• Manage a portfolio of low-touch B2B accounts, driving activation, engagement, and upsell.
• Support onboarding of new accounts, including access setup and system enablement.
• Escalate high-value opportunities to Field Sales with full context to ensure seamless handover.

Commercial Execution

• Promote and sell commercial offers, private fares, and incentive campaigns.
• Deliver against key KPIs including lead response time, conversion ratios, and revenue per account.

Data & Insights

• Maintain and update Salesforce CRM with accurate activity tracking and pipeline data.
• Identify trends in customer objections, pricing, and competitor activity, and share insights with stakeholders.

Qualifications & Experience

• Bachelor's degree in Business, Sales, or related field.
• Minimum 4+ years' experience in inside sales, B2B sales, or customer service.
• Strong experience in lead generation, nurturing, and conversion.
• Hands-on experience with CRM systems, preferably Salesforce.

Skills & Competencies

• Excellent communication, negotiation, and influencing skills.
• Strong commercial awareness and ability to identify revenue opportunities.