Inside Sales Engineer - Projects

Role Overview

Inside Sales Engineer – Projects at Emerson, supporting the Middle East and Africa region. This role provides Application Engineering, Sales, and Technical Support to internal and external customers across assigned territories, working closely with the Flow Controls Sales Team.

Role Purpose

To support project pursuits, prepare competitive quotations, deliver technical solutions, and contribute to business growth objectives by providing dedicated engineering and sales support for control valve products and solutions across the MEA region.

Key Responsibilities

Quotation & Pricing Support

• Provide dedicated quotation support for assigned MEA countries and KOB2 project opportunities.
• Perform sizing, selection, and pricing of control valves, severe service products, and related solutions.
• Ensure rapid turnaround of KOB3 RFQs in line with departmental KPIs.
• Support severe service RFQs and special application requirements.
• Provide solutions for obsolete and inactive products.
• Prepare accurate and timely quotations for customers.
• Follow up on quotations and purchase orders to improve conversion rates.

Application Engineering & Technical Support

• Provide application engineering, technical, and pricing support to customers and sales teams.
• Conduct technical presentations on Fisher products and solutions.
• Support customer-specific technical and commercial requirements.
• Work with consultants, customers, and end users to secure product specifications and preferences.
• Support customers in updating engineering standards and specifications to drive preference for Fisher solutions.
• Support troubleshooting activities and participate in site visits when required.

Stakeholder Engagement & Collaboration

• Collaborate closely with Sales teams to support customer requirements and business growth initiatives.
• Support Local Business Partners and End Users through product capability presentations, success stories, and application reviews.
• Coordinate with internal teams throughout the Quote-to-Cash process to ensure efficient quotation preparation and order execution.
• Coordinate with factories and internal teams to support on-time delivery of products and services.
• Coordinate with Project Management, Order Entry, and Customer Order Fulfillment (COF) teams to ensure clean order handovers.

Product Development & Market Intelligence

• Identify product gaps and opportunities to support future product development initiatives.
• Participate in portfolio reviews and long-term product roadmap discussions.
• Stay informed on industry developments, market trends, and product updates.

Reporting & Analysis

• Prepare quotation reports, forecasts, and sales support analysis.

Compliance & Administration

• Ensure compliance with Emerson Ethics and Trade Compliance requirements.
• Support additional sales and business development activities as required.

Qualifications & Experience

• Bachelor's Degree in Mechanical Engineering, Instrumentation Engineering, Chemical Engineering, or a related discipline.
• Minimum 3 years of experience in the control valve industry.
• Fisher Junior Master – Red Belt Certification or equivalent.
• Fisher Fieldvue Champion Certification or equivalent.

Skills & Competencies

• Strong knowledge of control valve products and application engineering.
• Experience with quotation preparation, technical support, and customer engagement.
• Proficiency in Microsoft Office applications.
• Fluent English communication skills, both written and verbal.
• Focus on understanding customer needs and delivering effective technical solutions.
• Ability to build collaborative relationships and work effectively across multiple teams.
• Strong communication of technical information, clearly and confidently.
• Strong analytical and problem-solving capabilities.
• Action-oriented approach and commitment to delivering results.
• Continuous drive to improve processes and customer experience.

Additional Information

Preferred Qualifications

• Advanced knowledge of control valve products, MEA customer specifications, and manufacturing processes.
• Knowledge of severe service products and applications.
• Understanding of Quote-to-Cash processes and Minimum Initial Bid (MIB) strategies.
• Experience supporting KOB1 and KOB2 projects within the MEA region.
• Experience using Fisher FF2 sizing and selection tools.
• Familiarity with Project Management, Order Entry, and Customer Order Fulfillment processes.
• Knowledge of Midstream, Refining, Oil & Gas processes, and special control valve applications.
• Strong understanding of commercial terms and trade compliance requirements.
• Excellent interpretation skills for engineering drawings, specifications, and P&IDs.
• Ability to make sound technical decisions based on engineering principles and industry standards.

Culture & Benefits

Emerson prioritizes a workplace where every employee is valued, respected, and empowered to grow. The company fosters an environment that encourages innovation, collaboration, and diverse perspectives. Development opportunities include mentorship, training, and leadership advancement. Medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, and recognition programs are provided. Work-life balance is prioritized with flexible time-off plans, paid parental leave, vacation, and holiday leave. Training programs span from onboarding through senior leadership, including face-to-face and virtual training, mentorship, coaching, project management, and on-the-job training.