Inside Sales Contract Specialist

Role Overview

Inside Sales Contract Specialist at Johnson Controls. This role supports the sales team in preparing proposals, quotations, and costing sheets while coordinating with internal and external stakeholders to advance opportunities through the sales cycle.

Role Purpose

To enable sales success by preparing accurate, competitive proposals and quotations, managing the full lifecycle from bid through order processing, and ensuring seamless coordination across sales, operations, and customer stakeholders to drive new PSA and L&M business and manage renewals.

Key Responsibilities

Proposal & Quotation Development

• Prepare techno-commercial proposals, quotations, tender submissions, and detailed costing sheets in line with customer requirements, company policies, and margin objectives.
• Review scope documents and tender requirements to identify commercial, technical, and contractual considerations.
• Manage the full proposal and quotation lifecycle, including bid documentation, customer follow-up, renewal quotations, internal approvals, and order processing.

Stakeholder Engagement & Communication

• Engage with end users, facility management companies, contractors, consultants, and business partners to understand scope, clarify requirements, and support the sales process.
• Provide accurate product and service information, respond to customer inquiries, and coordinate issue resolution through the appropriate internal channels.
• Work closely with Account Managers, Sales Engineers, Operations, and other internal teams to develop accurate and competitive customer solutions.

Order Processing & Compliance

• Receive LPOs and contracts, route them for order processing, and obtain the required DOA approvals.
• Coordinate with sales and operations teams to support seamless handover, order execution, and customer satisfaction.
• Ensure compliance with company standards, contractual obligations, approval processes, and business governance requirements.

Data & Pipeline Management

• Maintain accurate opportunity, quotation, customer interaction, and order records in the CRM system to support pipeline management and sales forecasting.

Qualifications & Experience

• Bachelor's degree in Business Administration, Engineering, or a related field.
• 1–2 years of experience in inside sales or customer support, preferably in Security or IT solutions.
• Experience coordinating with customers, front-line teams, and inside sales teams.

Skills & Competencies

• Strong communication and negotiation skills.
• Proficiency in CRM tools.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Ability to manage multiple priorities and work well under pressure.

Additional Information

Nice to Have

• Exposure to Fire, HVAC, Controls, or Security solutions.
• Experience supporting PSA, renewal, or recurring service business.
• Familiarity with tenders, quotation preparation, or contract administration.