وصف الوظيفة
Role Overview
In-Room Dining Assistant Manager at Four Seasons Resort and Residences at The Pearl-Qatar in Doha.
Company Overview
Four Seasons is powered by its people—a collective of individuals committed to becoming better and pushing themselves to new heights. The organization creates amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. Four Seasons Resort and Residences at The Pearl-Qatar offers a glamorous beachfront home with residential comfort in expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. The resort features seven restaurants and bars, Loulou Spa, beach and pool facilities, and sets the new standard for luxury beachfront living in Doha.
Role Purpose
Lead the in-room dining department by planning, organizing, controlling and directing the work of employees while ensuring guest satisfaction. Demonstrate passion for excellence, infuse enthusiasm into everything you do, and create personalized experiences and lasting memories for guests.
Key Responsibilities
Operations & Department Management
- Direct the work of employees in the outlet, ensuring guest satisfaction and operational needs are met.
- Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control.
- Observe the physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
- Support the entire Food and Beverage operation, including managing other areas if necessary.
Coordination & Communication
- Attend regular operational meetings to ensure effective coordination and cooperation between departments.
- Communicate with employees to ensure operational needs are met.
- Communicate with guests and employees using a positive and clear speaking voice.
- Listen to understand requests, respond with appropriate actions, and provide accurate information.
Financial Management
- Take an active role to meet the outlet financial goals.
Training & Development
- Provide knowledge and skill training to the team both on the job and classroom training.
Guest Experience & Service
- Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Leadership & Conduct
- Remain calm and alert, especially during emergency situations and heavy hotel activity, serving as a role model for staff and other employees.
- Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Work harmoniously and professionally with co-workers and supervisors.
Market Awareness
- Maintain knowledge of competition and industry trends.
Qualifications & Experience
- 3–5 years of experience in related field.
Skills & Competencies
- Excellent command of English; Arabic is an advantage.
- Service passion for luxury hospitality.
- Eye for detail.
Additional Information
- Hotel will apply for work authorization for a successful candidate.
- Opportunities to build a successful career with global potential.
- Unique strong culture with diversity of 50 different nationalities.
- Excellent training and development opportunities.
- Employee recognition programs.
- Complimentary nights at Four Seasons Hotels worldwide.
- Paid annual home leave tickets.
- Complimentary meals in employee restaurants.
- Free transportation to work.
- Medical coverage.