Human Resources (HR) Manager

Role Overview

Human Resources Manager at webook.com, Saudi Arabia. Reporting to the HR Director, you will drive strategic people initiatives and operational excellence across a fast-growing, technology-driven event ticketing and experience booking platform.

Company Overview

webook.com is Saudi Arabia's number one event ticketing and experience booking platform in terms of technology, features, and agility. The company serves some of the largest mega events in the Kingdom with over 2 billion in sales.

Role Purpose

To partner with business leaders and shape the organization's people strategy across organizational development, HR business partnering, talent management, employee engagement, learning and development, and HR operations, while ensuring efficient delivery of HR services and supporting organizational scaling.

Key Responsibilities

Day-to-Day HR Operations

• Lead the day-to-day HR function, ensuring efficient and consistent delivery of HR services across the full employee lifecycle.
• Manage and enhance HR operations, policies, processes, systems, and governance to improve efficiency, compliance, and employee experience.
• Drive HR process automation, standardization, and continuous improvement to enhance operational excellence.
• Prepare HR reports, dashboards, and management updates, proactively identifying operational, people, and compliance risks.

HR Business Partnering & Strategy

• Partner with business leaders to provide HR guidance, align workforce plans with business objectives, and support organizational growth.
• Support the HR Director in executing the organization's HR strategy, annual people plan, and key HR initiatives.
• Support workforce planning, organizational change, restructuring, and business transformation initiatives.
• Collaborate with Finance, Legal, IT, and other functions to deliver cross-functional people initiatives and organizational priorities.

Organizational Development & Talent Management

• Drive organizational development initiatives, including organizational design, workforce planning, job architecture, succession planning, competency frameworks, and career development.
• Lead the execution and continuous improvement of performance management, talent management, learning and development, employee engagement, and capability-building programs.
• Partner with Talent Acquisition and business stakeholders to support hiring, onboarding, internal mobility, retention, and talent development initiatives.

Policy, Compliance & Governance

• Develop, implement, and maintain HR policies, procedures, and governance practices in collaboration with the HR Director.
• Ensure compliance with Saudi Labor Law and support compliance with employment regulations across all operating jurisdictions.
• Support HR operations across the company's global workforce, ensuring alignment with local employment laws and the organization's HR framework.
• Oversee Government Relations services, including employment-related government transactions, work permits, visas, residency matters, localization requirements, regulatory compliance, and government HR platforms.

People Analytics & Insights

• Monitor workforce metrics, HR KPIs, and organizational trends, providing insights and recommendations to support business decisions.
• Support the HR Director on strategic projects and delegated responsibilities.

Employee Relations & Team Leadership

• Oversee employee relations matters, providing guidance to managers while escalating complex or high-risk cases when required.
• Lead, coach, and develop the HR team, fostering a high-performance, collaborative, and service-oriented culture.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 7+ years of experience in Performance Management, Organization Development, and Talent Management.
• Hands-on expertise in designing performance systems, job architecture, competencies, and career frameworks.
• Proven ability to influence senior stakeholders and drive change.
• Certified KPI Professional (C-KPI) certification is highly preferred.
• OD or Talent Management certifications (CIPD, SHRM, etc.) is a plus.
• Experience in tech, digital, or services-based organizations is a plus.

Skills & Competencies

• Strong analytical, structuring, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Excellent English skills.
• Excellent organizational and time management skills with the ability to manage multiple tasks and priorities effectively.