HR&L&D Executive

Role Overview

HR & L&D Executive at Hilton, supporting the HR department Director across hotel operations.

Role Purpose

You will deliver HR and learning & development support that enables managers and team members to succeed, ensuring compliance with policies, building talent, and creating a positive workplace experience that reflects Hilton's values of hospitality, integrity, leadership, teamwork, ownership, and urgency.

Key Responsibilities

HR Policy & Compliance

• Support and advise Managers on appropriate HR policies, procedures, and best practices, ensuring consistency, fairness, and compliance while reflecting Hilton's values and culture.
• Manage employee relations matters in a fair, respectful, and confidential manner, including disciplinary matters, grievances, performance, and capability issues, while ensuring Team Members are treated with dignity and respect.
• Monitor and manage Team Member absences in accordance with company guidelines, supporting Managers in maintaining attendance standards while demonstrating care and understanding toward Team Members.
• Ensure completion of mandatory training related to hotel security, fire safety, health and safety, and other applicable legislation, maintaining a safe environment for Team Members and guests.

Learning & Development

• Support the hotel with departmental training needs, identifying development opportunities and ensuring Team Members have the knowledge and skills required to deliver exceptional guest experiences.
• Organize, coordinate, deliver, and evaluate training programs in line with business requirements, Hilton standards, and Team Member development needs.
• Promote and communicate Hilton Team Member benefits, recognition programs, learning opportunities, and wellbeing initiatives to ensure Team Members are aware of the support and opportunities available to them.

Talent & Succession Planning

• Work closely with Senior Managers to support succession planning and talent development during the bi-annual appraisal process, identifying high-potential Team Members and supporting their career growth.

Reporting & Analytics

• Maintain accurate monthly HR and Learning & Development reports, ensuring timely reporting and effective tracking of key people-related metrics.

Team Member Experience & Engagement

• Assist in organizing Team Member engagement activities, recognition initiatives, and social events to strengthen teamwork, belonging, and the overall Team Member experience.
• Assist in resolving Team Member and Management queries professionally, promptly, and confidentially, ensuring a positive and solutions-focused approach.

External Relationships & Talent Attraction

• Build relationships with local organizations, schools, colleges, and hospitality institutions to promote the hospitality industry and create opportunities for future talent.