HPC Support and Supply Chain (Logistics Specialist)

Role Overview

HPC Support and Supply Chain (Logistics Specialist) at Hewlett Packard Enterprise. This is an onsite role with an expectation that you will primarily work from an HPE partner/customer office.

Company Overview

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We have the flexibility to manage our work and personal needs.

Role Purpose

Provide technology consulting and technical support to external customers and internal project teams in HPC and storage environments. Act as a trusted advisor to maintain effective customer relationships and ensure customer satisfaction. Manage parts and logistics for large-scale support operations while maintaining knowledge of leading edge technologies and industry domain expertise. Contribute to the organization's profitability through technical delivery, consistent chargeability, and support for revenue and customer satisfaction goals.

Key Responsibilities

Inventory and Supply Chain Management

• Perform varied and general tasks involved in controlling inventory: shipping, receiving, storing, and distributing materials, parts, supplies, and equipment.
• Execute movement of materials through the use of pallet jacks and daily collection of appropriate statistics.
• Perform routine maintenance on inventory systems and processes.
• Develop understanding of site functional processes including inventory control, shipping and receiving, cycle counts, and security access systems.
• Learn and become proficient on various supply chain tools and processes: Konnect, SFDC, SharePoint, and SmartStore.
• Manage the parts and logistics of a large-scale support operation and manage supply chain tasks and reports.
• Build and provide reports on parts availability, trends, and associated cases in HPC and customer systems.

Technical Operations and Support

• Follow detailed documentation and instructions to gather data and run transactions in appropriate IT systems to support inventory control and team support.
• Understand a broad spectrum of the company's technology to deliver part of a detailed technical design that meets customer requirements.
• Support installation of new systems applications; update applications, firmware, and drivers.
• Create boundaries for and perform configuration and testing activities.
• Assist in preparation of technical presentations and demonstrations.
• Participate in customer meetings.
• Work with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks.
• Willing to learn new HPC and storage technology and boost skills to own major hardware support issues until resolution.

Case Management and Customer Relations

• Log cases and follow up until resolution.
• Act as a point of contact for consolidated case management on the site.
• Manage parts and service desk case ownership to closure.
• Participate as part of a team and maintain good relationships with team members and customers.
• Use call handling application for ordering and management of material.

Knowledge and Professional Contribution

• Understand the company strategy and the role that the individual plays.
• Use knowledge tools and reuse information for the benefit of projects and professional development.
• Use and contribute to technical forums within the company environment and local professional communities and technical user groups.
• Contribute to the design of deliverables.
• Produce documentation for use by team and customer.
• Able to perform and drive resolution of problems on individual products.
• Communicate broad and specific concepts with team and peers.

Qualifications & Experience

• Three years of technical experience in supply chain and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study. Without a degree, two additional years of relevant professional experience required (5–7 years in total).
• Familiar with providing IT support would be a real plus.

Skills & Competencies

• Sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable.
• Parts management and service desk case ownership to closure.
• Ability to perform and drive resolution of problems on individual products.
• Ability to communicate broad and specific concepts with team and peers.
• Ability to produce documentation for use by team and customer.
• Intermediate level of subject matter expertise to solve common technical problems.
• Acts as an informed team member providing analysis of information and recommendations for appropriate action.

Additional Information

Work Environment

This role operates at TCP_02 job level in Services. Work is performed onsite with an expectation that you will primarily work from an HPE partner/customer office. You will work independently within an established framework with moderate supervision.

Benefits

• Comprehensive health and wellbeing benefits supporting physical, financial, and emotional wellbeing for team members and their loved ones.
• Personal and professional development programs catered to helping you reach career goals, whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional inclusion in the way we work with flexibility to manage work and personal needs.

Equal Opportunity

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category. All decisions are made on the basis of qualifications, merit, and business need. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.