HPC and Storage Technology Consultant

Role Overview

HPC and Storage Technology Consultant at Hewlett Packard Enterprise (HPE), based in Abu Dhabi, United Arab Emirates. This is an onsite role with the expectation of primarily working from an HPE partner or customer office.

Company Overview

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Role Purpose

Support and deliver high-end HPC solutions for customers as part of a team of HPC experts, working under minimal supervision. You will apply your technical background and knowledge of industry trends to support and deliver HPC services—including both hardware and software fixes for massively parallel supercomputer systems, clusters, and storage systems—on a 24/7 basis, and must be willing to be on standby and available when needed for customer escalations.

Key Responsibilities

Pre-Sales Support

• Support the pre-sales team in scoping and sizing HPC services when required.

Account Management & Operations

• Dedicate support to a key account managing day-to-day HPC support and maintenance activity as the dedicated account site in UAE-Abu Dhabi.
• Manage the customer relationship, including verbal and written communication.
• Act as an advocate for the customer and their teams.

Incident Resolution & Technical Support

• Analyse, qualify, troubleshoot, and resolve incidents with the right level of autonomy and expertise.
• Coordinate with L2 and L3 support.
• Support issues requiring specialized intervention.

Collaboration & Partnerships

• Collaborate with team members, other internal organizations, customers, and third parties (for example DDN, Red Hat, Cool IT, Nvidia).

Knowledge Development

• Research HPC documentation and complete required training to maintain and develop HPC skills.
• Learn new technologies in HPC including Cray EX Liquid cooled systems and NVL72 as core technologies to support, with training provided on the job and through professional development.

Qualifications & Experience

• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or equivalent.
• Minimum 3–4 years of experience.
• Experience in a hardware break-fix environment is essential.
• Knowledge in High Performance Computing technologies and/or enterprise-level storage systems and/or High Performance Computing applications, depending on the intended activities or role.
• Experience with Linux/Unix operating systems.
• Experience running day-to-day operation, hardware break-fix, and administration of HPC systems at the client site.
• Experience in HPC hardware support or related industries is advantageous.
• Willing to relocate to the United Arab Emirates.

Skills & Competencies

• Advanced skills in customer service and customer-facing communication.
• Strong partnering, innovating, and execution capabilities.
• Ability to work with minimal supervision and manage customer relationships effectively.

Additional Information

Work Model

Onsite role with primary work expected from an HPE partner or customer office.

Availability

Must be willing to be on standby and available on a 24/7 basis when needed for customer escalations.

Benefits

Health & Wellbeing: Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing for team members and their loved ones.

Personal & Professional Development: Investment in your career with specific programs to help you reach career goals, whether becoming a knowledge expert in your field or applying your skills to another division.

Unconditional Inclusion: Commitment to working in an unconditionally inclusive way that celebrates individual uniqueness. Flexibility to manage work and personal needs.

Equal Opportunity

HPE is an Equal Employment Opportunity, Veterans, Disabled, and LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category. All decisions are made on the basis of qualifications, merit, and business need. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring consideration of qualified applicants with criminal histories.