Housekeeping Supervisor

Role Overview

Housekeeping Supervisor at Holiday Inn & Staybridge Suites Dubai Business Bay, a newly opened cluster of hotels located in Dubai's Business Bay area.

Company Overview

Holiday Inn & Staybridge Suites Dubai Business Bay is a newly opened hotel cluster conveniently located in the heart of Dubai's Business Bay area, home of the Burj Khalifa, minutes away from The Dubai Mall and Jumeirah Beach. The property includes 275 hotel rooms and 120 one- and two-bedroom apartments, along with food and beverage offerings and meeting and events facilities. Part of the IHG Hotels and Resorts global family, the hotel has been on its journey since 1952.

Role Purpose

To direct daily housekeeping activities and lead the team in delivering the highest level of guest satisfaction through superb guest services, maintaining housekeeping standards and operations, and ensuring a safe and secure environment for guests, team members, and hotel assets while contributing to financial and operational efficiency.

Key Responsibilities

People Leadership

• Direct everyday activities and attend morning briefings.
• Listen and develop performance through coaching and feedback from managers.
• Create performance and development goals.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departments.

Housekeeping Operations

• Follow all Housekeeping Standard Operating Procedures daily.
• Recommend or initiate housekeeping-related actions where needed.
• Ensure all guest preferences are met.

Guest Experience

• Interact with guests, VIPs, and long-stay guests.
• Ensure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities, including towel art and personalized notes.
• Drive guest satisfaction to generate positive comments on social media.

Safety, Compliance & Community Relations

• Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with hotel and owner policies, procedures, and regulatory requirements.
• Maintain relations with other departments.
• Act as public relations representative to raise awareness of the hotel and brand in the local community.
• Drive team member involvement in community organizations, activities, and gatherings.

Financial Management

• Help the Housekeeping Manager develop, implement, and monitor financial and operational savings for the hotel to ensure optimum guest satisfaction and profitability.
• Track amenity items and manage savings in amenities.

General Duties

• Perform other duties as assigned.

Qualifications & Experience

• Minimum 2 years in a supervisory role.
• Bachelor's Degree, Diploma, or equivalent in hospitality or related field.
• Direct managerial experience over a team, or an equivalent combination of education and work experience.

Skills & Competencies

• Excellent communication and strong interpersonal skills.
• Business language and tools acumen.
• Personality, originality, creativity, and focus.
• Passion for delivering great results directly and via the whole team.
• Ability to notice the little things that make a difference to guests.
• Ability to identify ways to improve.

Additional Information

• Competitive salary and benefits package.