Housekeeping Supervisor - TP

Role Overview

Housekeeping Supervisor - TP at American Hospital Dubai. The role supervises and organizes daily housekeeping activities to ensure a clean, safe, and hygienic hospital environment across all wards, clinics, and public areas.

Role Purpose

To supervise housekeeping staff and operations while maintaining adherence to JCI standards, infection control protocols, and departmental policies. The Supervisor ensures efficient resource use, staff development, and the implementation of environmentally sustainable housekeeping practices that reflect the hospital's professional image and commitment to green initiatives.

Key Responsibilities

Supervision & Operations

• Supervise housekeepers in assigned areas, ensuring tasks and special projects are completed on time and to required standards.
• Assign and adjust cleaning areas for housekeepers, considering workload and special cleaning needs.
• Plan and schedule daily housekeeping activities based on staff availability and operational requirements.
• Conduct periodic and special cleaning assignments, ensuring effective execution.
• Respond promptly to requests for assistance from wards and departments.

Compliance & Standards

• Ensure JCI and infection control codes are strictly maintained to provide a safe environment.
• Assist in the development and implementation of housekeeping standards and departmental policies and procedures.
• Verify housekeeping keys are logged, issued, and returned after every shift, with proper records maintained.
• Review and maintain logbooks, staff worksheets, supervisor inspection sheets, and reports.

Inventory & Resource Management

• Monitor receipt, issuance, and stock levels of linens, supplies, chemicals, and equipment.
• Place timely orders to maintain adequate inventory.
• Ensure equipment and housekeeping trolleys are used, maintained, and stored safely to reflect the professional image of the hospital.
• Ensure manpower and material resources are used efficiently and economically.

Staff Development & Performance

• Support staff training and development by coaching, mentoring, and conducting skill-building sessions for team members.
• Monitor and evaluate staff performance, providing feedback and recommending corrective actions or recognition as needed.
• Lead by example, motivate staff, and foster a culture of accountability.

Sustainability & Environmental Responsibility

• Ensure compliance with waste management codes and environmentally sustainable practices.
• Promote and monitor sustainable housekeeping practices, including responsible use of water, energy, and chemicals to minimize environmental impact.
• Ensure staff are trained in sustainable housekeeping practices and waste segregation procedures.

Qualifications & Experience

• Diploma or Bachelor's Degree in Hotel Management, Hospitality, Business Administration, Facilities Management, or related field.
• Minimum of six years of progressive housekeeping experience, including at least two years in a supervisory role, preferably in a healthcare or hospitality setting.
• Knowledge of JCI standards, infection control practices, and hospital housekeeping operations.
• Knowledge of waste management codes, sustainable housekeeping methods, inventory management, and chemical safety procedures.

Skills & Competencies

• Skills in staff supervision, training, and performance evaluation.
• Skills in planning, scheduling, and resource allocation to optimize productivity.
• Skills in maintaining inventory records, ordering supplies, and overseeing stock control.
• Ability to apply and enforce sustainable practices in housekeeping operations to support the hospital's environmental initiatives.
• Ability to communicate effectively in English, both spoken and written, with diverse nationalities.
• Ability to perform under pressure, adapt to changes, and ensure departmental goals are met.