وصف الوظيفة
Role Overview
Housekeeping Supervisor at Marriott, Saudi National position.
Company Overview
The Ritz-Carlton, part of Marriott International, operates more than 100 award-winning properties worldwide. The organization is dedicated to being an equal opportunity employer and fosters an environment where the unique backgrounds of associates are valued and celebrated. The Ritz-Carlton sets the standard for rare and special luxury service globally and delivers excellence in the care and comfort of guests through its Gold Standards foundation.
Role Purpose
Inspect guest rooms and public areas to ensure quality standards are met. Coordinate housekeeping operations across shifts, manage discrepant rooms, and support management in supervising daily housekeeping activities while maintaining the Gold Standards of The Ritz-Carlton.
Key Responsibilities
Quality Assurance & Room Management
- Inspect guest rooms, public areas, and pool after cleaning by Housekeepers to ensure quality standards.
- Run sold room reports and verify room status.
- Determine discrepant rooms and prioritize room cleaning.
- Update status of departing guest rooms.
- Document and resolve issues with discrepant rooms with the Front Desk.
Operations & Coordination
- Assist Housekeeping management in managing daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
- Prepare, distribute, and communicate changes in room assignments.
- Communicate issues to next shift.
- Complete required paperwork.
Staff Management
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Guest Service & Professional Standards
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Listen and respond appropriately to the concerns of other employees.
- Ensure uniform and personal appearance are clean and professional.
Safety & Compliance
- Follow all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Ensure adherence to quality expectations and standards.
Physical Duties
- Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
- Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Administrative & Systems
- Enter and locate work-related information using computers and/or point of sale systems.
- Read and visually verify information in a variety of formats, including small print.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications & Experience
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
Additional Information
Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.