Housekeeping Supervisor - InterContinental Residences Abu Dhabi

Role Overview

Housekeeping Supervisor at InterContinental Residences Abu Dhabi, operated by IHG Hotels & Resorts, located in Abu Dhabi.

Role Purpose

Supervise daily housekeeping operations across residences and public areas to maintain the highest standards of cleanliness, comfort, and presentation while ensuring all procedures comply with hotel standards, health, safety, and hygiene requirements.

Key Responsibilities

Operations & Standards

• Supervise daily housekeeping operations to ensure all residences, public areas, and assigned spaces are maintained to the highest standards.
• Conduct regular inspections of guest rooms and residences to ensure cleanliness, presentation, and maintenance standards are met.
• Ensure all cleaning procedures are carried out in line with hotel standards, health, safety, and hygiene requirements.
• Monitor housekeeping supplies, linen, and cleaning equipment, ensuring proper usage and stock control.

Team Management

• Assign duties, prepare work schedules, and monitor the performance of housekeeping colleagues.
• Support the training, coaching, and development of housekeeping colleagues.

Guest & Stakeholder Relations

• Handle guest requests and concerns professionally, ensuring a comfortable and pleasant residential experience.
• Coordinate with the Front Office, Engineering, and other departments to ensure timely resolution of guest requests and maintenance issues.

Administration

• Ensure lost and found items are handled and recorded according to hotel procedures.
• Maintain accurate records, complete daily reports, and ensure smooth communication during shift handovers.

Qualifications & Experience

• Previous experience in housekeeping within a hotel or luxury residential environment, preferably in a supervisory role.
• Strong knowledge of housekeeping standards, cleaning procedures, and hygiene practices.

Skills & Competencies

• Excellent organisational skills and attention to detail.
• Strong leadership and communication skills, with the ability to motivate and guide a team.
• Proactive approach to problem-solving and genuine passion for guest satisfaction.
• Ability to work in a fast-paced environment while maintaining high standards of service.
• Good command of English; additional languages are an advantage.

Additional Information

• Competitive salary and wide range of benefits designed to support wellbeing in health, lifestyle, and workplace.
• Impressive room discounts available.
• Access to some of the best training in the business.
• IHG Hotels & Resorts provides equal employment opportunities without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
• Commitment to inclusive teams and a culture of trust, support, and acceptance.
• myWellbeing framework provides support across health, lifestyle, and workplace wellbeing.